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GUEST SERVICE REP

Company: Caesars Entertainment
Location: Reno
Posted on: November 10, 2019

Job Description:

GUEST SERVICE REP 19000ANC JOB SUMMARY: Performs all services necessary for hotel registration including; greeting guests and performing assignment of rooms; checkouts and receipt of payment. KEY JOB FUNCTIONS: Greet guests immediately with a friendly and sincere welcome; use a positive, clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information. Complete the registration process by accurately verifying, inputting, and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate; make appropriate selection of rooms based on guest needs; code electronic keys; non-verbally confirm the room number and rate; provide welcome folders containing room keys, certificates, and coupons as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods/LMS 1.4 Computer System; handle cash, make change, and balance an assigned house bank; accept and record vouchers, travelers' checks, gift certificates, and other forms of payment; perform accurate, moderately complex arithmetic functions using a calculator; post charges to guest rooms and house accounts using the computer; secure and maintain a House Bank. Sorts guests' mail; places it in mail rack and notifies guests via telephone. EDUCATION and/or EXPERIENCE: High school degree or equivalent. Computer experience with LMS preferred. QUALIFICATIONS: Literate and fluent in English. Ability to coordinate multiple tasks. Present a personable image. Communicate well with others. Team player with excellent customer service and interpersonal skills. Must have the ability to speak clearly to be understood by guests. Ability to train on LMS computer system. Must have mathematical abilities as in adding, subtracting, multiplying and dividing. Must have the ability to handle high levels of stress that often accompany working with the public. Ability to promptly answer the telephone using positive and clear English communication Must be able to identify problems and quickly resolve issues. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Dexterity to use office equipment Must have the ability to stand for periods of up to 4 hours. Good distance and close proximity vision. Auditory range must include immediate environment. Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). NV-Reno-Harrah's Reno Regular

Keywords: Caesars Entertainment, Reno , GUEST SERVICE REP, Sales , Reno, Nevada

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