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HomeStore Customer Service Representative

Company: Ashley Furniture Outlet
Location: Reno
Posted on: August 16, 2019

Job Description:

Job Name: HomeStore Customer Service Representative Functional Area: Retail Support State: Nevada City: Reno Job Type: OFFHR - OFFICE HOURLY Shift: 1 Shift: 1 Description and Requirements The Customer Service Representative provides exceptional customer care and helps to exceed customer expectations daily. This position performs daily sales order entry and payment processing undertakes the store's administration functions and provides clerical support to store accounting functions that all help to create an easy, enjoyable guest shopping experience that generates new and repeat business. Primary Job Functions: - Professionally communicate with internal and external customers, such as end consumers, HomeStore staff, service technicians, distribution center staff, delivery drivers, etc. throughout the business day using a variety of methods while simultaneously using the computer to take care of any concerns as requested by the customer. Some of these functions include: check delivery information, product availability and claim status; order replacement parts and schedule service technicians; confirm deliveries; complete post-delivery surveys; etc. - Accurately document all communication with the customer to ensure seamless service for the customer when multiple representatives are handling the call. Documentation must be clear and concise so that any representative assisting the customer is able to pick up where the previous one left off. - Troubleshoot and resolve issues with the defective product, incorrect product, customer perception, etc., to determine the most appropriate method of resolution. Handle customers and/or situations utilizing exceptional customer service, problem-solving and negotiation skills to find the best possible resolution to ensure customer satisfaction while keeping company goals in mind. - Handle customer delivery concerns such as rescheduled delivery, late delivery, delivery damage, etc, and collaborate with appropriate personnel to provide timely and satisfactory resolution. - For all issues and concerns, follow path-to-resolution process and guidelines to ensure all information possible is received from the customer to determine the most timely and effective method of resolution. Follow-up as needed to ensure proper resolution and customer satisfaction. - Accurately adjust and/or enter customer sales orders, part orders, service technician appointments etc. in the system as needed to ensure proper resolution and customer satisfaction. - Demonstrate the Company's Core and Growth Values in the performance of all job functions. Job Qualifications: Education: * High School Diploma or equivalent, Required Experience: * 1 year of customer service experience, Required Knowledge, Skills and Abilities: - Customer service skills - Proficient math skills - Proficient keyboarding skills - Excellent verbal and written communication skills - Excellent interpersonal skills. - Strong attention to detail - Effective time management and organizational skills - Work independently as well as in a team environment - Analytical and problem solving skills - Maintain confidentiality - Working knowledge of Continuous Improvement - Handle multiple projects simultaneously within established time constraints - Proficient computer skills, including experience with Microsoft Office Suite, internet - Perform under strong demands in a fast-paced environment - Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect - Display empathy, understanding and patience with employees and external customers - Respond professionally in situations with difficult employee/vendor/customer issues or inquiries We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

Keywords: Ashley Furniture Outlet, Reno , HomeStore Customer Service Representative, Sales , Reno, Nevada

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