RenoRecruiter Since 2001
the smart solution for Reno jobs

Customer Service Representative (Inbound Sales)

Company: OptimumCX
Location: Reno
Posted on: June 14, 2019

Job Description:

CUSTOMER SERVICE REPRESENTATIVE - JOB DESCRIPTION Customer Service Representative (Inbound Sales) General Description: Answer in-bound sales/service phone calls, provide an exceptional customer service experience. Customer Service Representative (Inbound Sales) Primary Job Functions: Primary role of the Customer Service Representative (Inbound Sales) supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources and customers from across the United States. Our primary calls consist of:

  • Sales: Customer calls consist of responding to direct mail or email sent by our Client. Agents are expected to convert these calls at 50% and to offer additional products and bundle as appropriate
  • Billing: Customer calls consist of a variety of questions regarding their current products and if they have coverage. Agents will utilize the systems available to access and determine if the customer is current on their coverage, if their credit card is updated, if they are an ACH or Echeck customer to verify if we have received their payments. Agents are expected to review the account, answer the customers questions and to upsell or cross-sell the customer based on programs they are currently enrolled in=
  • Customer Service: Customer calls consist of general questions regarding their current products, coverage amounts, differences between their products. Agents are expected to review the account, answer the customers questions and to upsell or cross-sell the customer based on the programs they are currently enrolled in
  • Retention: Customer calls consist of requesting to cancel their services and the expectation is that our Agents will attempt to save the customer and continue their services. Customer Service Representative (Inbound Sales) Position Requirements:
    • Must be at least 18 years of age
    • Must have a HS Diploma/GED or beyond
    • Must be able to pass a background check
    • Able type a minimum of 25 WPM
    • Customer Service Experience 0-2 years
    • Great Attendance and Punctuality
    • Professional Demeanor
    • Computer Skills
    • Detailed Oriented
    • Strong communication skills both verbal and written
    • Able to work in a fast pace call center environment Customer Service Representative (Inbound Sales) Desired Skills:
      • Solid experience in problem-solving and resolution skills
      • Sales Experience Company Perks:
        • Full time work hours
        • Paid training
        • Opportunity to earn unlimited and uncapped commissions
        • Advancement/career opportunities (WE PROMOTE FROM WITHIN) - 85% of our current managers have been promoted into their current positions
        • FULL Benefits offered after completion of 60 consecutive work days
        • Ask about our exciting new on-site market and how you can receive lunch on us Physical Demands: Must be able to remain in a stationary position for long periods of time, constantly operates a computer, telephone and other office equipment as needed. Disclaimer: This job description is not intended as a contract of employment, OptimumCX, LLC is an at will employer which means; the employer may terminate the employment relationship with an employee at any time, for any reason, with or without cause or notice. At the same time an employee may end their employment relationship at any time, for any reason, with or without cause or notice. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time; this description reflects managements assignment of essential job functions, it does not proscribe or restrict the tasks that may be assigned. This job description may be subject to modification and/or change at any time. #m

Keywords: OptimumCX, Reno , Customer Service Representative (Inbound Sales), Sales , Reno, Nevada

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Sales Representative
Description: The Change Companies has an immediate opening for a Sales Representative to join our team in Carson City, NV First year averages pay 70,000 - 75,000 The Change Companies is a publishing, consulting, (more...)
Company: The Change Companies
Location: Reno
Posted on: 06/17/2019

CDS Sales Ambassador
Description: Summary CDS Sales Ambassador -- Position Summary The Sales Ambassador is a representative of our vendor partners and is responsible for generating excitement and driving sales through creative selling (more...)
Company: Club Demonstration Services
Location: Sparks
Posted on: 06/17/2019

At Home Customer Service Agent
Description: At Home Customer Service Agent We are looking for Full and Part Time Customer Service Brand Agents to work from home No experience is required for this opportunity - we provide fully paid training Our (more...)
Company: Mommy Jobs Online
Location: Reno
Posted on: 06/16/2019


Live Chat Agent
Description: Were a close team with big ambitions World class training Youll learn valuable skills and fascinating knowledge about businesses and industries youve not come across before. Youll learn how to drive a (more...)
Company: Mommy Jobs Online
Location: Reno
Posted on: 06/17/2019

Life Insurance Agent - 1000s of free qualified leads, get help adding
Description: Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, (more...)
Company: Assurance
Location: Reno
Posted on: 06/16/2019

Reservation Booking - Work At Home Agent
Description: Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options air, hotel and car , booking travel, assisting with navigation (more...)
Company: Mommy Jobs Online
Location: Sparks
Posted on: 06/17/2019

Life Insurance Agent - (remote)
Description: Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, (more...)
Company: Assurance
Location: Reno
Posted on: 06/16/2019

Life Insurance Agent - 1000s of free qualified leads, get help adding
Description: Life Insurance Agent - 1000s of free qualified leads, get help adding Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, (more...)
Company: Assurance
Location: Reno
Posted on: 06/16/2019

Life Insurance Agent - 1000s of free qualified leads, 100s o
Description: Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, (more...)
Company: Assurance
Location: Reno
Posted on: 06/16/2019

Life Insurance Agent -- 1000s of free inbound leads, answer to no one
Description: Earn unlimited commission selling life insurance through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified leads, (more...)
Company: Assurance
Location: Reno
Posted on: 06/16/2019

Log In or Create An Account

Get the latest Nevada jobs by following @recnetNV on Twitter!

Reno RSS job feeds