RenoRecruiter
the smart solution for Reno jobs

Call Center Customer Service Rep - Hometown

Company: Renown Health
Location: Reno
Posted on: May 18, 2019

Job Description:



Position Purpose:

This position will act as a liaison between Hometown Health and its customers by handling inquiries, complaints, concerns, education and assisting those customers in utilizing the resources and services of Hometown Health. This position identifies potential or existing service related or operational issues for the purpose of increasing customer retention and satisfaction.

Nature and Scope:

Under the general direction of the Customer Services Manager and Customer Service Lead/Trainers, this position is responsible for keeping appropriate staff informed of customer opinions and viewpoints as well as needs.

The incumbent functions as a representative of Hometown Health to provide appropriate responses to its customers regarding Plan benefits to include, but not limited to eligibility, provider network, referral and authorization process, claims payment, as well as policies and procedures. They will do so in a consistently service-oriented manner.

Exercises appropriate call back procedures on inquiries, complaints and e-mails needing review and additional follow up prior to providing responses.

Provides support to the Lead/Trainer positions. In the event the Lead/Trainer or the Manager is absent, this individual would have the ability to provide support and guidance to the Department.

This position does not provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications: Requirements - Required and/or Preferred

Education:

Must have working-level knowledge of the English language, including reading, writing and speaking English. High school diploma is preferred and preference will be given to applicants who have earned a degree from an accredited college.

Experience:

Requires two to three years of experience in a position involving public relations or customer service. Two years experience in a position directly or indirectly associated with group health benefits preferred. Ability to speak Spanish preferred.

License(s):

None

Certification(s):

None

Computer / Typing:

Professional:

Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Keywords: Renown Health, Reno , Call Center Customer Service Rep - Hometown, Sales , Reno, Nevada

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Medicare Insurance Agent - 1000s of free qualified leads, 10
Description: - br br Earn unlimited commission selling Medicare through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified (more...)
Company: Assurance
Location: Sparks
Posted on: 05/25/2019

On-Demand Medicare Insurance Agent - work when & where you want, 100%
Description: On-Demand Medicare Insurance Agent - work when where you want, 100 Earn unlimited commission selling Medicare through ASSURANCE, and access our leading-edge insurance sales platform as an independent, (more...)
Company: Assurance
Location: Sparks
Posted on: 05/25/2019

Medicare Insurance Agent - No 12 month chargeback window, 3x
Description: - br br Earn unlimited commission selling Medicare through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified (more...)
Company: Assurance
Location: Sparks
Posted on: 05/25/2019


Rental Sales Associate
Description: CUSTOMER SERVICE SALES REPRESENTATIVE - CONNECT WITH OUR CUSTOMERS IN MOMENTS THAT MATTER Additional earnings potential as much as 3 times your annual base salary Do you want to get into sales With (more...)
Company: Avis Budget Group
Location: Reno
Posted on: 05/25/2019

Sales - telecommute
Description: We are looking for upbeat personalities who take pride in helping others work for
Company: Ameriplan
Location: Reno
Posted on: 05/25/2019

Real Estate Agent - Licensed Only
Description: You may have seen our signs or heard good things about how we do business, but here is what you really need to know about Keller Williams Realty. We are 100 dedicated to helping you build your real estate (more...)
Company: Keller Williams Realty
Location: Reno
Posted on: 05/25/2019

Customer Service Reps To Telecommute
Description: Work at Home No Experience Required and Daily Pay Work with the largest discount health benefits company nationwide - Work from Home - PT / FT Entry Level positions available. 26-year-old, nationally (more...)
Company: MS Consulting
Location: Sparks
Posted on: 05/25/2019

Medicare Insurance Agent - 100% autonomy, work when & where
Description: - br br Earn unlimited commission selling Medicare through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified (more...)
Company: Assurance
Location: Sparks
Posted on: 05/25/2019

Customer Service Representative in Reno, NV
Description: Teleperformance is now hiring Customer Care Professionals in the Reno, NV area Teleperformance is a global leader in providing exceptional omnichannel customer
Company: Teleperformance
Location: Sparks
Posted on: 05/25/2019

Medicare Insurance Agent - Great option for Veterans, free q
Description: - br br Earn unlimited commission selling Medicare through ASSURANCE, and access our leading-edge insurance sales platform as an independent, licensed agent. ASSURANCE provides marketing, qualified (more...)
Company: Assurance
Location: Sparks
Posted on: 05/25/2019

Log In or Create An Account

Get the latest Nevada jobs by following @recnetNV on Twitter!

Reno RSS job feeds