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Teleperformance Customer Service Rep (Call Center) - New Wages + Incen

Company: Teleperformance
Location: Reno
Posted on: April 15, 2019

Job Description:

Teleperformance Customer Service Rep (Call Center) - New Wages + Incen Position DescriptionAbout the CompanyTeleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 230 contact centers in 62 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities Ability to listen effectivelyResponsible for all member inquiriesAbility to empathize with the memberAbility to analyze member issuesKnowledge of banking regulations and guidelines associated with banking productsResponds to servicing inquiriesProvide excellent customer serviceCritical thinking, proactive attitude, strong communication skills displaying empathy and caringMust be extremely detail-orientedBe extremely articulate and professionalExperienced with standard business applications including MS OfficeParticipates in additional training courses when neededPerforms other related duties and assignments as required Qualifications: Type 25 wpm6 months of Customer Service RequiredAbility to use desktop computer system and hardware. e.g. mouse, keyboard, dual monitors.Ability to use Windows operating systems and navigate between various windows.Logical problem solving skillsProven oral/written communication skillsAvailability to work various shiftsDemonstrate a high sense of urgencyMust have a keen sense of attention to detail, taking the initiative.Must be able to pass a Federal Background Check and Drug testingTeleperformance is an Equal Opportunity EmployerAssociated topics: answer, call center representative, customer care, customer care representative, intern, representante de servicio al cliente, representative, service specialist, system support, telephone

Keywords: Teleperformance, Reno , Teleperformance Customer Service Rep (Call Center) - New Wages + Incen, Sales , Reno, Nevada

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