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Teleperformance Customer Service Representative - New Wages + Incentiv

Company: Teleperformance
Location: Reno
Posted on: March 16, 2019

Job Description:

Position Description

About the Company

Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 230 contact centers in 62 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.
Duties/Responsibilities
Ability to listen effectively
Responsible for all member inquiries
Ability to empathize with the member
Ability to analyze member issues
Knowledge of banking regulations and guidelines associated with banking products
Responds to servicing inquiries
Provide excellent customer service
Critical thinking, proactive attitude, strong communication skills displaying empathy and caring
Must be extremely detail-oriented
Be extremely articulate and professional
Experienced with standard business applications including MS Office
Participates in additional training courses when needed
Performs other related duties and assignments as required
Qualifications:
Type 25 wpm
6 months of Customer Service Required
Ability to use desktop computer system and hardware. e.g. mouse, keyboard, dual monitors.
Ability to use Windows operating systems and navigate between various windows.
Logical problem solving skills
Proven oral/written communication skills
Availability to work various shifts
Demonstrate a high sense of urgency
Must have a keen sense of attention to detail, taking the initiative.
Must be able to pass a Federal Background Check and Drug testing

Teleperformance is an Equal Opportunity Employer

Associated topics: agent, agente de servicio al cliente, associate, call center, csr, customer care associate, customer service specialist, rep, system support, technical assistant

Keywords: Teleperformance, Reno , Teleperformance Customer Service Representative - New Wages + Incentiv, Sales , Reno, Nevada

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