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Patient Services Representative - Aesthetics

Company: Skin Cancer And Dermatology Institute
Location: Reno
Posted on: June 6, 2024

Job Description:

Position Summary: This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.Essential Duties and Responsibilities:The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned. Answer telephone promptly and in a polite and professional manner Schedules and registers patient appointments and follows established procedures Handles a high volume of incoming calls. Responds to questions and concerns and directs them to appropriate location or department. Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties. Provides patient education by explaining preps and patient instructions for the scheduled appointment Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases Operates a multi-line telephone consoleExperience Requirements Minimum one-year experience in customer service, preferably in a related clinical environmentEducation, Licensure & Certification Requirements High School diploma or equivalent Associates degree or related healthcare certification, preferredKnowledge, Skills and Abilities Requirements Strong attention to detail and accuracy, professional attitude, reliable Ability to handle confidential and sensitive information Ability to communicate in an active multi-office environment Ability to efficiently operate all job-related office equipment Ability to follow or provide verbal and written instructions Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds Basic to intermediate computer operationby Jobble

Keywords: Skin Cancer And Dermatology Institute, Reno , Patient Services Representative - Aesthetics, Sales , Reno, Nevada

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