Energy Efficiency Customer Care Agent
Location: Carson City
Posted on: September 24, 2022
Energy Efficiency Customer Care Agent
As an Energy Efficiency Customer Care Agent, our successful team
members perform in a variety of exciting areas geared to deliver an
exceptional customer experience within ICF's commercial energy
business. Our dedicated energy team delivers an exceptional
customer experience through prompt and accurate processing of
energy efficiency applications and providing overall customer
service in a specialized and technical environment. Our work
includes detailed reviews of energy incentive applications for
eligibility, finalization of energy applications and resultant
payments, inbound and outbound support for applicants and program
participants via phone and online chat, and other types of
back-office processing support for our utility clients and their
customers. The daily work for this position requires a strong
ability to focus on incoming and repetitive data, while maintaining
careful attention to detail.
ICF provides best in class customer and client support through our
specialized energy efficiency team by leveraging state of the art
call center technology, online web chat, and efficient business
processes within a paperless environment. Our team members are
highly trained, customer-oriented professionals who are eager to
continue learning and building their expertise within the unique
area of energy efficiency customer support.
+ High school diploma or equivalent required.
+ Basic computer skills including proficiency with MS Word, Excel
and other programs within the MS Office Suite
+ Desire and ability to quickly learn about the energy business
+ Must be able to pass background screening and drug testing
+ Previous business processing or back-office experience strongly
+ Ability to accurately process applications within a highly
repetitive processing environment.
+ Previous sales or customer service experience preferred.
+ Computer skills to include data entry with a high degree of
accuracy and speed, and database navigation preferred.
Required Skill Sets and Abilities:
+ Strong communication skills, both written and oral, required.
+ Ability to display high energy level, positive attitude, and
enthusiasm for the program while working with team members,
customers and other program participants.
+ Ability to work with program participants ranging from homeowners
to contractors in order to troubleshoot application
+ Ability to define problems, collect data, establish facts and
+ Identifies and resolves problems in a timely manner, gathers and
analyzes information skillfully, develops alternative solutions
+ Strong data entry skills
+ Excellent attention to detail
+ Accurate, yet meets deadlines and established daily performance
+ Ability to work independently and with others
+ Strong organizational and analytical skills
+ Must type 45 to 50 wpm
+ Strong analytical, problem-solving and decision-making
+ Team player with the ability to work in a fast-paced
+ Superior interpersonal skills including courtesy,
professionalism, and a cooperative attitude required.
+ Ability to be flexible to handle multiple priorities and to work
limited overtime as necessary required.
+ Able to sit for prolonged periods.
+ Takes pride in own ability to positively make a difference in the
lives of program participants.
Working at ICF
Working at ICF means applying a passion for meaningful work with
intellectual rigor to help solve the leading issues of our day.
Smart, compassionate, innovative, committed, ICF employees tackle
unprecedented challenges to benefit people, businesses, and
governments around the globe. We believe in collaboration, mutual
respect, open communication, and opportunity for growth.
We can only solve the world's toughest challenges by building an
inclusive workplace that allows everyone to thrive. We are an equal
opportunity employer, committed to hiring regardless of any
protected characteristic, such as race, ethnicity, national origin,
color, sex, gender identity/expression, sexual orientation,
religion, age, disability status, or military/veteran status.
Together, our employees are empowered to share their expertise and
collaborate with others to achieve personal and professional goals.
For more information, please read our EEO & AA policy
COVID-19 Policy: New or prospective U.S. employees must provide
proof of complete vaccination on the date of their commencement of
employment. If selected for employment, you will provide proof of
your full vaccination status, defined as vaccinated two weeks after
receiving the requisite number of doses of a COVID-19 vaccine
approved or authorized for emergency use by the FDA.
Reasonable Accommodations are available, including, but not limited
to, for disabled veterans, individuals with disabilities, and
individuals with sincerely held religious beliefs, in all phases of
the application and employment process. To request an accommodation
please email firstname.lastname@example.org and we will be happy to
assist. All information you provide will be kept confidential and
will be used only to the extent required to provide needed
reasonable accommodations. Read more about non-discrimination: EEO
is the law
and Pay Transparency Statement
Virginia Remote Office (VA99)
Keywords: ICF, Reno , Energy Efficiency Customer Care Agent, Sales , Carson City, Nevada
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