Guest Experience Specialist (Sales Associate) - Reno
Posted on: January 15, 2022
Come work at a place where innovation and teamwork come together
to support the most exciting missions in the world!
What you'll do: Provide optimal guest experience services. Assist
guests in the proper selection of merchandise in accordance with
their identified needs. Demonstrate a high level of interest in the
welfare, health, and proper handling of all animals. Perform
cashiering duties. Perform related duties in support of the store
attaining its assigned sales goal. Ensure merchandise is properly
stocked and priced. Adhere to established operational guidelines
and store policies and procedures. Evaluate guest inquiries and as
needed refers to Guest Experience Leader and/or Leader on Duty.
Key Accountabilities:The incumbent must be able to consistently
perform all the following duties and responsibilities with or
without a reasonable accommodation.
Ensures the health and well-being of live animals by providing the
correct care in accordance with the established Petco standards,
policies and procedures including the completion of the hourly
animal health check and wellness cards. Interacts professionally
and effectively through verbal and written communication with all
professional contacts with an emphasis on company interests.
Provides prompt and courteous service to all Petco guests by
determining their needs and sharing product knowledge to suggest
the appropriate merchandise, and by effectively employing
suggestive selling techniques to increase individual sales.
Demonstrates knowledge in nutrition, Pals Rewards membership
sign-up, Welcome to the Family and effective suggestive selling
techniques to increase sales. Ensures an exceptional guest
experience for all Omni-channel initiatives, to include but not
limited to Instacart, Extended Aisle and Repeat Delivery. Performs
all aspects of point-of-sale service, e.g. cash sales, credit and
check sales, returns and exchanges. Performs the daily balance of
cash drawer as necessary. Assists in stocking and facing
merchandise according to established standards. Completes cash
register transactions as well as guest carry-out service consisting
of merchandise weighing up to but not exceeding 50 pounds per trip.
Adheres to loss prevention policies. Assists in the loading,
unloading and stocking of merchandise according to established
procedures, in order to ensure that the store is well stocked and
that inventory counts are accurate. Ensures that store animals,
birds, reptiles and fish receive the highest quality care,
maintained in habits that are clean, safe, and secure, and that all
reasonable and required steps are taken to maintain their good
health. Alerts store leaders immediately if any animal, reptile,
bird or fish is in need of medical attention or other special care.
Performs routine housekeeping tasks as required to maintain the
professional image and appearance of the store, to include
sweeping/mopping the floors, dusting, washing the windows, facing
the merchandise on the shelves, restroom maintenance, etc. Assists
store leadership in the opening/closing of the store as needed, to
include the accurate completion of required paperwork. Participates
in the completion of quarterly and annual physical inventory
counts. Adheres to and promotes established safety procedures and
maintenance of clean, safe and healthy environment for store
partners, guests and animals. Performs special projects as
Work Environment:The majority of job duties are conducted indoors,
although merchandise receiving, merchandise carry-outs, or stock
balancing will require leaving the store briefly. This position
requires bending, kneeling, moving merchandise and standing for
long periods of time. Must be able to lift 50 lbs and pull 2000 lbs
utilizing material handling equipment. Improper use of safety
equipment and/or not following proper lifting techniques may pose
of risk of injury to customers, pets, and store personnel. Follow
all safety precautions and procedures.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, protected
veteran status, or any other protected classification.
Keywords: petco, Reno , Guest Experience Specialist (Sales Associate) - Reno, Sales , Reno, Nevada
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