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Senior Regional Member Service Representative

Company: Greater Nevada Credit Union
Location: Carson City
Posted on: January 15, 2022

Job Description:

Greater Nevada Credit Union is looking for a dedicated team player with a passion for Helping More People Live Greater!

About The Position:

The Senior Regional Member Service Representative is responsible for performing and leading sales, service and operations functions within the branch to successfully achieve organizational goals. Incumbents in this position focus on providing quality financial services to members and prospective members and in coaching staff to do the same. This position is required to work at multiple work locations.

Who we're looking for:

Before we get into the specific details of this position's requirements and qualifications, let's focus on the bigger picture of Greater Nevada, and what makes a Greater Nevadan.
At Greater Nevada, our passion is Helping More People Live Greater. When we say "people," we mean every single person who we interact with or could interact with, from our team members to our community members.

To do this, we practice CARE with our Values:
We Care Genuinely .
We build relationships because we know that we are Greater Together .
We Stay Trustworthy as we serve our communities.
"Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
We Inspire One Another , our members, and our communities to re-imagine what Living Greater can be.
In every moment, we Enjoy the Experience . It's what has made the last 70 years greater and what we carry into the future as we continue to serve.
These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 73,000 members and thousands upon thousands of people through our community and philanthropic work.

To live by those values, we make a deal with every single one of our team members-the CARE Deal. It's a win-win agreement that we shake hands-on at the beginning of our relationship together.

As a Greater Nevadan, that means we make four promises to you:
C ompensation and Benefits - We offer Greater Pay and Greater Benefits, including: Competitive compensation
Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
Health Savings Account contributions
Supplemental insurance and life insurance plans
Paid time off, including vacation and sick time, 11 annual paid holidays, eight hours of personal leave, and sabbatical leave after seven years of employment
Paid time to volunteer and make a contribution to the community
Employee product and service discounts

A dvancement - We strive to be a place where you can grow into your next career move, without having to leave the Greater Nevada family. So, we offer extensive training and development opportunities for each employee. Our continuous coaching culture allows for more direct and regular performance feedback and compensation.
R ecognition - We invest time, energy, and resources to find creative, impactful, and fun ways to deliver recognition that fits each Greater Nevadan's successes.
E nvironment - Nobody wants to come to work in a place that's dull and filled with drudgery all day long. So, part of our side of the deal is ensuring you have a great place to work in and great people to work with.
Our CARE deal goes both ways, so here's how we expect each team member to demonstrate they care:
C ompetence - Greater Nevadans know how to do their job and do it well-or they know how to access the resources they need to accomplish great things.
A ttitude - We don't expect team members to plaster a fake smile on their faces every day, but we do expect them to bring their best attitude to work and strive for greatness.
R elationship building - We put a lot of emphasis on building build strong relationships with members, clients, coworkers, and the communities that we serve. Why? Because those connections enable us to live our passion: Helping More People Live Greater.
E ffectiveness - We ask each Greater Nevadan to be productive, efficient, and successful at the work they do.

What You'll Be Doing

Effectively demonstrate our passion and purpose as a non-profit organization by "Helping More People Live Greater."
Demonstrate high level of accuracy related to branch operating procedures to include all types of member transactions including new accounts/account closing, cash handling, dual control, daily work documentation procedures including balancing all work and cash-related transactions and branch opening / closing procedures and act in the absence of the Branch Manager.
Conduct member interviews to assess financial needs; offer and cross sell appropriate services/products including referral for the potential sale of a loan and/or products related to loans; offer deposit products and services to help members achieve financial goals.
Ability to apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

Location and Travel Requirements

This position is mobile; the individual in this role should expect to travel to numerous Greater Nevada Credit Union branches
Located in an idyllic small community in beautiful Northern Nevada


Compensation is dependent on experience
Competitive compensation and Greater Benefits are part of our deal

Preferred Qualifications

Skills & Competencies

Leadership and coaching skills
Ability to handle member escalations
Cash handling experience
Effective relationship building skills
Excellent verbal and written communication
Analytical and problem solving skills
Experience in sales

Physical Demands

While performing the duties of your job, you may regularly be required to sit/stand and use a keyboard, mouse, phone, and multiple monitors for an extended period (including repetitive motions with hands, fingers, arms, etc.).

Our Commitment to Diversity, Inclusion, Equality and Opportunity

At Greater Nevada, we believe that diversity makes us greater. When our team reflects the communities we serve, we can truly fulfill on our promise of Helping More People Live Greater.

Greater Nevada is an equal opportunity employer. Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: Greater Nevada Credit Union, Reno , Senior Regional Member Service Representative, Sales , Carson City, Nevada

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