Senior Regional Member Service Representative
Company: Greater Nevada Credit Union
Location: Carson City
Posted on: January 15, 2022
Greater Nevada Credit Union is looking for a dedicated team
player with a passion for Helping More People Live Greater!
About The Position:
The Senior Regional Member Service Representative is responsible
for performing and leading sales, service and operations functions
within the branch to successfully achieve organizational goals.
Incumbents in this position focus on providing quality financial
services to members and prospective members and in coaching staff
to do the same. This position is required to work at multiple work
Who we're looking for:
Before we get into the specific details of this position's
requirements and qualifications, let's focus on the bigger picture
of Greater Nevada, and what makes a Greater Nevadan.
At Greater Nevada, our passion is Helping More People Live Greater.
When we say "people," we mean every single person who we interact
with or could interact with, from our team members to our community
To do this, we practice CARE with our Values:
We Care Genuinely .
We build relationships because we know that we are Greater Together
We Stay Trustworthy as we serve our communities.
"Be Bright" rings in our ears as we find custom solutions that meet
our members' needs.
We Inspire One Another , our members, and our communities to
re-imagine what Living Greater can be.
In every moment, we Enjoy the Experience . It's what has made the
last 70 years greater and what we carry into the future as we
continue to serve.
These values have guided us to become the largest Nevada-based
credit union to touch the lives of more than 73,000 members and
thousands upon thousands of people through our community and
To live by those values, we make a deal with every single one of
our team members-the CARE Deal. It's a win-win agreement that we
shake hands-on at the beginning of our relationship together.
As a Greater Nevadan, that means we make four promises to you:
C ompensation and Benefits - We offer Greater Pay and Greater
Benefits, including: Competitive compensation
Medical, dental, and vision plans, where we cover 90% of employee
costs and about 75% of the costs for their dependents
Health Savings Account contributions
Supplemental insurance and life insurance plans
Paid time off, including vacation and sick time, 11 annual paid
holidays, eight hours of personal leave, and sabbatical leave after
seven years of employment
Paid time to volunteer and make a contribution to the community
Employee product and service discounts
A dvancement - We strive to be a place where you can grow into your
next career move, without having to leave the Greater Nevada
family. So, we offer extensive training and development
opportunities for each employee. Our continuous coaching culture
allows for more direct and regular performance feedback and
R ecognition - We invest time, energy, and resources to find
creative, impactful, and fun ways to deliver recognition that fits
each Greater Nevadan's successes.
E nvironment - Nobody wants to come to work in a place that's dull
and filled with drudgery all day long. So, part of our side of the
deal is ensuring you have a great place to work in and great people
to work with.
Our CARE deal goes both ways, so here's how we expect each team
member to demonstrate they care:
C ompetence - Greater Nevadans know how to do their job and do it
well-or they know how to access the resources they need to
accomplish great things.
A ttitude - We don't expect team members to plaster a fake smile on
their faces every day, but we do expect them to bring their best
attitude to work and strive for greatness.
R elationship building - We put a lot of emphasis on building build
strong relationships with members, clients, coworkers, and the
communities that we serve. Why? Because those connections enable us
to live our passion: Helping More People Live Greater.
E ffectiveness - We ask each Greater Nevadan to be productive,
efficient, and successful at the work they do.
What You'll Be Doing
Effectively demonstrate our passion and purpose as a non-profit
organization by "Helping More People Live Greater."
Demonstrate high level of accuracy related to branch operating
procedures to include all types of member transactions including
new accounts/account closing, cash handling, dual control, daily
work documentation procedures including balancing all work and
cash-related transactions and branch opening / closing procedures
and act in the absence of the Branch Manager.
Conduct member interviews to assess financial needs; offer and
cross sell appropriate services/products including referral for the
potential sale of a loan and/or products related to loans; offer
deposit products and services to help members achieve financial
Ability to apply appropriate procedures and reporting requirements
of the Bank Secrecy Act.
Location and Travel Requirements
This position is mobile; the individual in this role should expect
to travel to numerous Greater Nevada Credit Union branches
Located in an idyllic small community in beautiful Northern
Compensation is dependent on experience
Competitive compensation and Greater Benefits are part of our
Skills & Competencies
Leadership and coaching skills
Ability to handle member escalations
Cash handling experience
Effective relationship building skills
Excellent verbal and written communication
Analytical and problem solving skills
Experience in sales
While performing the duties of your job, you may regularly be
required to sit/stand and use a keyboard, mouse, phone, and
multiple monitors for an extended period (including repetitive
motions with hands, fingers, arms, etc.).
Our Commitment to Diversity, Inclusion, Equality and
At Greater Nevada, we believe that diversity makes us greater. When
our team reflects the communities we serve, we can truly fulfill on
our promise of Helping More People Live Greater.
Greater Nevada is an equal opportunity employer. Employment at
Greater Nevada is based solely on a person's merit and
qualifications directly related to professional competence. Greater
Nevada prohibits discrimination and harassment of any type without
regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
Keywords: Greater Nevada Credit Union, Reno , Senior Regional Member Service Representative, Sales , Carson City, Nevada
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