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Lead Customer Service Representative

Company: Xpedient Logistics
Location: Reno
Posted on: November 22, 2021

Job Description:

Xpedient is a full service 3rd party logistics provider. We have experience helping a diverse client base in warehousing services, transportation management, supply chain management, order fulfillment and labor needs.We are dedicated to optimizing warehouse operations and providing the best in business analytics with state-of-the-art tools. Our team will help from the high-level strategies all the way through successful hands on implementation.The Lead Customer Service Representative is responsible for answering incoming calls from our customer's existing and prospective customers. This role must balance efficiency, meeting world class benchmarks and creating a positive experience for customers.Main Job Tasks and Responsibilities

  • Resolves complaints via phone (incoming and outgoing calls), email, and text messages with consumers and dealers regarding warranty and non-warranty issues, technical assistance and product recommendations for all customer's products
  • Maintain accurate data in Customer Relation Manager (CRM) system
  • Effective communication (written and verbal) skills
  • Proven track record of superior customer service alongside excellent judgment and critical decision making
  • Proven track record of ability to handle high call volume with excellent performance levels
  • Must be proficient in the Microsoft Office Suite
  • Strong cross-functional collaboration skills
  • Ability to interact professionally with internal and external customers
  • Ability to interpret company warranties a must
  • Ability to read, write and communicate in English to the degree necessary to perform the jobKey Competencies
    • Working Smart and Hard
    • Building a highly effective and positive culture
    • Critical thinking and problem-solving skills
    • Planning and organizing
    • Teamwork
    • Adaptability
    • Communication skills
    • Drive to make tomorrow betterSkills Required
      • Customer Service/Call Center experience
      • Leadership experience
      • Highly proficient in Microsoft applications, especially Excel
      • Experience working with multiple departments in an organizationSound like your kind of career? Then come join us! Xpedient is an exciting and growing company looking for Team Members that can grow with us.Xpedient offers competitive wages, insurance benefits (medical, dental, vision, AD&D & life), 401(k), paid time off and holidays.PI153683781

Keywords: Xpedient Logistics, Reno , Lead Customer Service Representative, Sales , Reno, Nevada

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