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Dispatcher

Company: Keolis Transit America, Inc.
Location: Reno
Posted on: October 13, 2019

Job Description:

public transportation bus rail para transit

The Dispatcher position is directly responsible, under supervision, to provide communication and support services to drivers and clients.
Responsibilities:

Supervise drivers in directions and immediate situations.
Coordinates dispatching of drivers by receiving and transmitting radio calls.
Inputs and retrieves computer data quickly.
Answers questions and provides information to the drivers and clients over the telephone.
Makes entries into automated computer system.
Maintains accurate, up-to-date files and logs.
Assists drivers in ensuring clients are delivered in a timely manner.
Assemble schedules for the following day of service
Clearly document all cancellations and no shows.
Assist in other departments as needed
Effectively communicate any problems or issues with managers as situations arise


Pre-Requisites (experience/training/education/certifications):

High school degree or G.E.D.

At least 3 years of field experience or equivalent. Uses good judgment in making decisions in emergency and routine situations.


Effective oral and written communication skills.
Excellent organization and multi-tasking skills
Ability to effectively interpret contract rules and requirements
Ability to effectively decipher maps
Demonstrated excellent written and oral communications and organizational skills.

Software Proficiencies Required:

Email and Internet
Microsoft Office Applications Suite

Work Environment/Demands of the Position:

Ability to handle stress, including emergency situations.
Generally works inside air-conditioned office.
May sit for 6+ hours a day.
Uses computer keyboard and monitor for 6+ hours a day.
High volume use of telephone.
Creative thinking, problem solving, reasoning, and decision-making abilities.


KEOLIS IS AN EQUAL OPPORTUNITY EMPLOYER.

Keywords: Keolis Transit America, Inc., Reno , Dispatcher, Professions , Reno, Nevada

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