Support Services Dispatcher
Company: Renown Health
Posted on: August 24, 2019
This position performs a variety of complex duties involved in the
receipt of incoming phone calls, radio traffic, multiple alarm
systems and dispatching and documenting calls for security, guest
services, patient transport, environmental services, plant
operations, maintenance, fire, resuscitation, hazardous materials
spills, traumas, infant/child abduction, weather related
emergencies and other emergency/life threatening responses.
The Support Services Dispatcher coordinates all emergent and
non-emergent responses for all Renown Health sites where security
personnel and/or security systems are located.
In addition, this position monitors emergency system enunciators,
security surveillance cameras, various alarm systems and performs
other related duties as required, which may include overflow
telephone response after-hours. This position also coordinates and
prepares written documentation as required for communications,
verbal and electronic.
Nature and Scope:
The Support Services Dispatchers keeps current on multiple alarm
system computer operations and surveillance systems. Monitors and
responds to code and alarm systems including fire, resuscitation,
gas, elevator, video recorder alarms, silent alarms and other
related systems. This position monitors and responds to the
integrated closed circuit television system and access control
system. This requires detection, computer manipulation and input
while simultaneously coordinating the response by appropriate staff
(security, guest services, patient transport, code teams, etc).
Staying current on software updates, alarm point inputs and system
override procedures. Radio dispatch emergent and non-emergent
traffic for Renown Health facilities, and various other special
projects and locations. Telephonic contact with fire, police, and
emergency agencies. Handle after-hours incoming calls from public
concerning emergency situations.
The critical systems and telephones must be monitored on a seven
day, twenty-four hour basis: therefore Support Services Dispatchers
are required to work all shifts, including holidays, weekends and
overtime as required. All employees are subject to being called in
and therefore must maintain a telephone number or have another
mechanism available for contacting them. Missed time cannot be made
up; attendance and punctuality are a must.
Coordinates system-wide responses during emergencies/codes.
Coordinates repair of all security related life safety systems.
This position does not provide patient care.
The foregoing description is not intended and should not be
construed to be an exhaustive list of all responsibilities, skills
and efforts or work conditions associated with the job. It is
intended to be an accurate reflection of the general nature and
level of the job.
Minimum Qualifications: Requirements - Required and/or
Must have working-level knowledge of the English language,
including reading, writing and speaking English.
One-year previous dispatching experience with emergency life safety
systems and working knowledge of radio communication equipment is
Computer / Typing:
Typing/Computer proficiency basic knowledge/capability for typing
and operation of dispatch center computers. Must possess the
computers skills necessary to complete online learning requirements
for job-specific competencies, access online forms and policies,
complete online benefits enrollment, etc.
Keywords: Renown Health, Reno , Support Services Dispatcher, Professions , Reno, Nevada
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