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DPW Logistics Sanitation Lead Dispatcher

Company: Burning Man
Location: Reno
Posted on: March 20, 2023

Job Description:

JOB SUMMARYWorking with the Department of Public Works (DPW) Business Services Team, the DPW Logistics Sanitation Lead Dispatcher will deliver high-level organizational support to the DPW Logistics Manager with fulfillment of sanitation requests and providing customer service to various Burning Man Departments throughout the event production cycle. This role will act as the lead dispatcher for the dispatch team, giving guidance and support to fellow dispatchers and team processes.This role will primarily be responsible for assisting with the coordination and servicing of portos, water tanks, shower facilities and RV pumping for staff at the Burning Man event. They will efficiently track and manage information regarding end user requests and changes, scheduling, prepare vendor dispatch sheets, delegate physical resources and provide ongoing budgeting notations for end-of-season reconciliation. - -This temporary, ineligible for benefits role is: -

From August - September: - Full-Time, -Non-Exempt, based Black Rock City, Nevada. - -The deadline to apply for this role is 5:00 pm Pacific on April 6, 2023. -DUTIES & ESSENTIAL JOB FUNCTIONSDocumentation / Administrative Support (80%)
Perform daily administrative duties such as guiding the dispatch team, calendaring, entering data, making binders/spreadsheets, and creating diagrams while being flexible with others' timelines and schedules, and also meeting Logistics deadlines.Provide clerical support to the DPW Logistics Manager.Be prepared to seamlessly operate between office and field objectives on a daily basis.Answer incoming and make outgoing calls on 2-way radio regarding portos, tank filling and pumping, and shower facilities regarding placement, issues and removal.Promptly react to inquiries and observations about defective and decommissioned resources.Send and respond to emails regarding sanitation needs, to departments and individuals using respective resources.Use office equipment to share information: print and copy requests; scan diagrams and maps.Be accountable for the tracking of porto locks, their keys, and the individuals entrusted.Maintain asset binder and its contents.Deliver clear and concise, diplomatic and empathetic oral and written communications.Take responsibility to ensure that all new and updated documentation meets the standards as outlined by management and all relevant information is captured in its appropriate place.Personnel Management/ Support/ Leadership (15%)
Reasonably and creatively assist staff with problem-solving efforts and alternate solutions.Maintain the integrity of the Logistics Department by actively participating in the correct allocation of resources and assisting departments to stay within budget and timeline constraints.Receive inquiries, feedback, changes and scenarios with patience and grace.Tactfully manage, reassign and redirect workflow using education, empowerment, and delegation when appropriate or necessary, monitoring team morale and setting manageable work expectations.Commit to improving and updating Standard Operating Procedures (SOP) for this role throughout the season for accuracy. -Create supporting documentation for training as required.Prepare written feedback for DPW Management describing the successes of the season, areas in need of improvement and suggestions with the purpose of improved overall efficiency for the next year; Submit an end-of-season EMBER Report.Other Functions and Responsibilities (5%)
Work with the Team to plan and execute LNT and Waste disposal plans for all relevant operations.Be familiar with, understand and act in accordance with Burning Man's staff policies, protocols and behavioral standards.Help implement, adjust and support changing COVID protocols as directed.Participate in (Manager) Meetings when requested and maintain related correspondence via assigned Burning Man mailing lists.Attend and support crew attendance to relevant Meetings and maintain related correspondence; maintain timely updates and departmental communications. -Monitor personal well-being, be aware of work expectations while also setting realistic boundaries, and proactively address any concerns with management. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Perform other duties as required
Documentation - Assists in the creation, publishing, and maintenance of process documentation related to their assigned duties.Knowledge sharing - Helps acculturate and educate junior staff in Burning Man culture and business processes.Training development - Collaborates with the education team to develop training materials in their area of expertise, as requested.Learning - Pursues ongoing learning in their area of expertise, working to stay current on emergent knowledge, skills, and processes. -QUALIFICATIONS -Required
2 years of customer facing work experienceProven creative problem-solving techniquesTake direction and foster a cooperative work environmentIdentify tasks and initiate execution with minimal directionMaintain personal integrity and be able to uphold a high standard of confidentialityKnowledge of office machine use and maintenance.Advanced user of Google products (Gmail, Docs, Sheets, Drive), Microsoft Word and Excel. Learn, use, and routinely update any online tools, applications and documents, proactively asking clarifying questions to smooth any process or system as needed.Able to maintain strong, consistent organization and tidiness in the work environment, established processes and in the handling of important information.Effectively manages own time, individuals, and the efforts of the team as a whole to create an environment of accountability, collaboration, and flexibility of focus in the crew.Ability to temporarily relocate to work at the Burning Man event held in Gerlach, NevadaPreferred -
It is helpful if the candidate has previously been to Burning Man and/or is familiar with its culture.College, trade or vocational educationWater tank specs and/or plumbing fundamentalsMail merge/bulk mailing abilitiesServiceable Spanish a plusNote: If you have gained the necessary experience to succeed in this role and have acquired this experience in other ways, we encourage you to apply and share all relevant experience in your application. -REQUIRED LICENSES/CERTIFICATIONS
Valid driver's license and a good driving record. -COMPENSATIONIndividual compensation decisions are dependent on a variety of factors, including prior experience and geographical location. The anticipated rate for this position:
From September - September is $15.75 to $18.25 per hour. -PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
  • Off-playa: - Work is primarily sedentary in nature, no special demands are required.
  • On-playa: - Work is primarily sedentary but will also include the need to find and meet with department representatives who may not be in the vicinity therefore this could include walking or using some form of transportation. - Some of the work will be in outside weather conditions and will be exposed to fumes or airborne particles as well as possible extremes in temperature.


    • Burning Man Project celebrates the importance of creating a diverse environment and enthusiastically encourages Black, Indigenous, Peoples of Color, LGBTQIA+, Immigrant, women, and people with disabilities, of all ages, to apply.
    • Burning Man Project provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    • Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
    • Notice for Remote Opportunities: Burning Man Project is currently able to hire remote employees living/working in the following states: AZ, CA, CO, FL, ID, LA, MA, MI, MT, NC, NM, NV, NY, OR, TX, UT, VA, WA, WI. Working hours for all positions are based in Pacific Time.
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Keywords: Burning Man, Reno , DPW Logistics Sanitation Lead Dispatcher, Professions , Reno, Nevada

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