Partner Care Help Desk Support Analyst
Company: Guidehouse
Location: Carson City
Posted on: January 25, 2023
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Job Description:
**Job Family** **:**User Support (Digital)**Travel Required**
**:**None**Clearance Required** **:**Ability to Obtain Public
Trust**What You Will Do** **:**Guidehouse Digital is seeking a
Partner Care Help Desk Support Analyst that will provide support to
end users regarding new as well as existing program and customer
initiative. The Partner Care Help Desk Support Analyst's role is to
ensure our end users can accomplish their business tasks. This
includes receiving, prioritizing, documenting, and actively
resolving end user help requests. Problem resolution involves the
use of diagnostic and help request tracking tools, as well as
require that the individual give hands-on assistance.Work location
is currently remote. Future work location can be in our Rockville,
MD office or remote- anywhere in the United States**What You Will
Need** **:**Bachelor's degree and a minimum of 1-3 year of
experience in a customer support role or the equivalent combination
of education and experienceStrong communication skills, written and
verbalAbility to demonstrate customer service experience and
handling of customers calls and inquiresStrong organizational
skills to use technology, resources, and time efficientlyProficient
in MS products (Excel, Word, and PowerPoint)You must obtain and
maintain a Public Trust Clearance**What Would Be Nice To Have**
**:**Customer services experienceSalesforce experienceTechnical
troubleshooting experienceThe annual salary range for this position
is $0.00-$0.00. Compensation decisions depend on a wide range of
factors, including but not limited to skill sets, experience and
training, security clearances, licensure and certifications, and
other business and organizational needs.**What We
Offer:**Guidehouse offers a comprehensive, total rewards package
that includes competitive compensation and a flexible benefits
package that reflects our commitment to creating a diverse and
supportive workplace.Benefits include:+ Medical, Rx, Dental &
Vision Insurance+ Personal and Family Sick Time & Company Paid
Holidays+ Parental Leave+ 401(k) Retirement Plan+ Group Term Life
and Travel Assistance+ Voluntary Life and AD&D Insurance+
Health Savings Account, Health Care & Dependent Care Flexible
Spending Accounts+ Transit and Parking Commuter Benefits+
Short-Term & Long-Term Disability+ Tuition Reimbursement, Personal
Development, Certifications & Learning Opportunities+ Employee
Referral Program+ Corporate Sponsored Events & Community Outreach+
Care.com annual membership+ Employee Assistance Program+
Supplemental Benefits via Corestream (Critical Care, Hospital
Indemnity, Accident Insurance, Legal Assistance and ID theft
protection, etc.)+ Position may be eligible for a discretionary
variable incentive bonus**About Guidehouse**Guidehouse is an Equal
Employment Opportunity / Affirmative Action employer. All qualified
applicants will receive consideration for employment without regard
to race, color, national origin, ancestry, citizenship status,
military status, protected veteran status, religion, creed,
physical or mental disability, medical condition, marital status,
sex, sexual orientation, gender, gender identity or expression,
age, genetic information, or any other basis protected by law,
ordinance, or regulation.Guidehouse will consider for employment
qualified applicants with criminal histories in a manner consistent
with the requirements of applicable law or ordinance including the
Fair Chance Ordinance of Los Angeles and San Francisco.If you have
visited our website for information about employment opportunities,
or to apply for a position, and you require an accommodation,
please contact Guidehouse Recruiting at 1-571-633-1711 or via email
at RecruitingAccommodation@guidehouse.com . All information you
provide will be kept confidential and will be used only to the
extent required to provide needed reasonable
accommodation._Guidehouse does not accept unsolicited resumes
through or from search firms or staffing agencies. All unsolicited
resumes will be considered the property of Guidehouse and
Guidehouse will not be obligated to pay a placement fee._
Keywords: Guidehouse, Reno , Partner Care Help Desk Support Analyst, Professions , Carson City, Nevada
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