Partner Care Help Desk Support Analyst

Company: Guidehouse
Location: Carson City
Posted on: January 25, 2023

Job Description:

**Job Family** **:**User Support (Digital)**Travel Required** **:**None**Clearance Required** **:**Ability to Obtain Public Trust**What You Will Do** **:**Guidehouse Digital is seeking a Partner Care Help Desk Support Analyst that will provide support to end users regarding new as well as existing program and customer initiative. The Partner Care Help Desk Support Analyst's role is to ensure our end users can accomplish their business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution involves the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on assistance.Work location is currently remote. Future work location can be in our Rockville, MD office or remote- anywhere in the United States**What You Will Need** **:**Bachelor's degree and a minimum of 1-3 year of experience in a customer support role or the equivalent combination of education and experienceStrong communication skills, written and verbalAbility to demonstrate customer service experience and handling of customers calls and inquiresStrong organizational skills to use technology, resources, and time efficientlyProficient in MS products (Excel, Word, and PowerPoint)You must obtain and maintain a Public Trust Clearance**What Would Be Nice To Have** **:**Customer services experienceSalesforce experienceTechnical troubleshooting experienceThe annual salary range for this position is $0.00-$0.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.**What We Offer:**Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:+ Medical, Rx, Dental & Vision Insurance+ Personal and Family Sick Time & Company Paid Holidays+ Parental Leave+ 401(k) Retirement Plan+ Group Term Life and Travel Assistance+ Voluntary Life and AD&D Insurance+ Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts+ Transit and Parking Commuter Benefits+ Short-Term & Long-Term Disability+ Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities+ Employee Referral Program+ Corporate Sponsored Events & Community Outreach+ Care.com annual membership+ Employee Assistance Program+ Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)+ Position may be eligible for a discretionary variable incentive bonus**About Guidehouse**Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation._Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee._

Keywords: Guidehouse, Reno , Partner Care Help Desk Support Analyst, Professions , Carson City, Nevada