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Risk Analyst

Company: Infinity Consulting Solutions
Location: Reno
Posted on: September 24, 2022

Job Description:

Risk Analyst


6 Month Contract, Potential to Extend or Convert


Reno, NV





Duties:




* The Fraud Disruption Team is seeking a highly skilled and engaged individual with a passion for customers and staying one-step ahead of losses.

* The ideal candidate should have a solid understanding of risky behaviors and patterns, chargeback and financial records, such as invoices, balance sheets and bank statements.






Primary Responsibilities:




* Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.

* Works with limited instructions on defined risk cases.

* Makes outbound calls to customers to validate payments transactions.

* Writes complete, succinct and accurate case notes.

* Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers.

* Handles questions or escalations on suspected fraud from other business units.

* Allowed discretion in waiving specific company policies such as pricing and timing.

* Maintains or exceeds established standards for investigation procedures.

* Works on special projects as needed

* Takes feedback recommendations on process improvements, while also identifying areas where improvement is needed and contribute to make necessary changes.

* Escalates infrequently and only for the most complex, unknown issues.

* Works with team to share best practices and idea on fraud prevention techniques.



Skills:




* Experience in risk mitigation within the payments industry (2-4 years preferred) with the ability to identify the behaviors and signs of risky financial transactions or accounts.

* Excellent research and investigative skills.

* Proficient use of technology with exceptional internet research skills.

* Ability to make independent and sound decisions and think on your feet in a dynamic environment.

* Ability to partner and work seamlessly across the team to effectively document and share problems, opportunities, and solutions.

* Ability to successfully manage time to meet tight deadlines.

* A self-starter who works independently and resolves issues with minimal supervision. Excellent interpersonal, written, and verbal communication skills.

* Communicates (verbal and written) complex issues in ways that the customer easily understands and can successfully apply the solution.

* Ability to manage multiple priorities in fast paced, high volume environment

* Working knowledge of Microsoft Office suites (Word, Excel, PowerPoint)

* Positive attitude and team player.

* Enjoys staying on top of breaking fraud schemes/ trends.

* CFE certification is a plus!

* Must be able to work overtime as well as Saturdays and some holidays.

Keywords: Infinity Consulting Solutions, Reno , Risk Analyst, Professions , Reno, Nevada

Click here to apply!

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