Customer Advocate

Company: Cabot Microelectronics
Location: Reno
Posted on: June 25, 2022

Job Description:

Job Title:

Customer Advocate

Job Description:

Customer Advocate/Customer Service Representative (CMC/ITS)

Job Description:

The position will report to the ITS Supply Chain Manager and directly supports one or more account teams along with CMC Logistics/Supply Chain Management This role is responsible for supporting customer relationship activities initiated and led by the account manager, coordinating internal initiatives to meet customer needs, facilitating information flow keeping both the account team and customer informed, managing local customer consignment inventory, working with freight forwarders for product delivery and executing order fulfillment. The position is a focal point for external and internal customer inquiries.

The primary responsibilities of the Customer Advocate, USA are:

Customer Relationship Management

* Primary internal point-of-contact for customer needs and proactive issue resolution


* Customer set up: establish and maintain customer files ensuring product specifications, shipping and packaging instructions, and contact information


* Coordinate timely response to customer inquiries with technical, operations, logistics, quality, account manager and business teams


* Provide product information, pricing and availability of products


* Process price quote and sample requests


* Enter and maintain global customer agreements in CMC systems


* Key metric is responsiveness (timely communication and execution)



Order Fulfillment

* Process and execute product orders to cash


* Communicate customer's needs to production and shipping


* Handle inquiries regarding acknowledgements, deliveries and invoices


* Adhere to appropriate regional and international compliance regulations


* Key metric is supply assurance (on-time and accurate shipments and billing)



Requirements:

Language - English required - another language is a plus

Behavioral - Effective communication skills; strong interpersonal abilities; listening and responsive to customer expectations; time management skills; ability to work in a team environment, high degree of initiative and proactive issue resolution.

Computer - Proficient skills in QuickBooks, especially quotes and a Microsoft Windows environment.

Education - Bachelor's degree in Engineering or Business preferred.

Experience - ideally min 2 years' experience working with QuickBooks and as a customer service professional, experience in supply chain is a plus.

Additional reasons to be part of CMC are that we offer a generous benefit package.

At CMC we have competitive salary program plus performance-based bonus. As our company is global there is an opportunity to work with colleagues and business from around the world. You will have access to a significant 401K match program. The Medical, Dental, Vision and Insurance begins on day 1. We provide generous paid time off & Parental Leave program. Employees can participate in a stock purchase program and Education Assistance Program and Training. Plus much more.

The data is conclusive, Diversity leads to better teams, better performance and better results. Cabot Microelectronics Corporation is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Keywords: Cabot Microelectronics, Reno , Customer Advocate, Professions , Reno, Nevada