OB Escalation Specialist
Company: Chewy
Location: Reno
Posted on: May 16, 2022
Job Description:
Our Opportunity: Chewy is seeking a highly motivated,
goal-oriented, dedicated Escalation Specialist to join our exciting
and fast-paced team in Reno, NV. Our team is growing and if you're
equally passionate about supply chain, e-commerce and career
growth, an opportunity at Chewy may be a great match! This person
will be someone who enjoys a fast pace environment and problem
solving. As a Chewtopian you will get to work side by side with
smart, passionate, and highly motivated entrepreneurs and will be
actively involved in many aspects of building the business and will
not be limited by the small-minded bureaucracy typically found in
larger companies. We are looking for someone who has the
personality, passion, excitement and drive to succeed! What you'll
do:
Serve as liaison between the
warehouse and Customer Service working on OB exception issues
including walk-throughs, item checks, warehouse packaging
complaints Resolve issues through a ticketing system in a timely
manner so that customer impact is prevented or minimized Analyze
issues related to the OB exceptions and drive process improvement
to reduce defects going forward
Partner with the Inventory Control
Department to improve inventory accuracy and customer experience
Collaborate with OB leaders to communicate issues where
communication and feedback is needed for the team Utilize the site
Warehouse Management System (WMS) to optimize perfect order
fulfillment and provide operational insights to improve WMS
effectiveness Responsible for achieving all operational goals
Ability to develop and share best practices and documented
processes across the shifts and network
Create a positive team dynamic that
encourages all employees in the FC to provide feedback and drive
change within the facility, adapt to the ever-changing business,
and stay focused on the customer experience What you'll need:
1-3 years prior experience in an
Inventory Control role or a warehouse problem solving position
Ability to prioritize competing
priorities with tight deadlines Strong quantitative and analytical
skills required Excitement for working in a start-up environment
with high level of ambiguity and change Metrics driven mindset
Customer service obsession, with willingness to do whatever it
takes to satisfy customer needs
Effective communicator and leader for
employees, direct reports, cross-functional teams and executive
leadership Proven ability to quickly adapt and drive the right
results using data Highest levels of integrity and ethics Must be
flexible to work weekends and/or nightshifts Strong working
knowledge of Microsoft Word, Excel and Powerpoint Ability to work
in both a team environment as well as independently, sometimes in
ambiguous situations. Able to handle a fast-paced, changing
environment workplace Ability to stand/walk up to 12 hours per day
Chewy is committed to equal opportunity. We value and embrace
diversity and inclusion of all Team Members. If you have a
disability under the Americans with Disabilities Act or similar
law, or you require a religious accommodation, and you wish to
discuss potential accommodations related to applying for employment
at Chewy, please contact HR@chewy.com . To access Chewy's Privacy
Policy, which contains information regarding information collected
from job applicants and how we use it, please click here:
https://www.chewy.com/app/content/privacy ).
Keywords: Chewy, Reno , OB Escalation Specialist, Professions , Reno, Nevada
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