RenoRecruiter Since 2001
the smart solution for Reno jobs

Senior Business Analyst

Company: Intuit, Inc
Location: Reno
Posted on: May 15, 2022

Job Description:

OverviewThe Money Risk Operations team is seeking a highly skilled and engaged individual with passion for process excellence and developing delightful agent tools that will improve the customer and agent experience. The ideal candidate should have a solid understanding of how to engage across multiple teams while always driving the most important critical work. Maintaining relationships while executing as an individual contributor for business stakeholders is key to the success of this role. As a Senior Business Analyst you will be responsible for developing game changing processes and agent tools, delivering awesome customer experiences, and owning cross business team collaboration. What you'll bring: 3-5 years of experience in Fintech, Banking, Payments processing, or related area. Proven ability to proactively identify technology options and drive the decision-making process to agree on a solution that balances customer experience, business objectives and technical realities. Ability to develop, acquire, deploy and maintain business infrastructure systems. Proactively assess and plan for systems to support future growth and develop clear business cases. Data driven---Uses methodologies, metrics, and analysis to assess and improve experiences. Drive results through innovation---Test hypotheses through experimentation & continuous improvement. End-to-end mindset---Systemic thinker who works across boundaries. Communicates equally well with leaders, front-line employees and cross-functional groups. Sufficient understanding of process excellence methodology to drive best practices and process improvements. Bachelor's degree or equivalent relevant experience. Project or Lean Management experience a plus. How you will lead: Deliver for customers. Work with cross functional Business Units and Functional Teams to drive scalability by designing and developing agent tool solutions for the Money Risk Operations team. Drill down into the agent and customer experience---flush out painful manual processes and develop improved flows that drive efficiency and efficacy. Utilize key metrics and leading indicators to understand how we are performing for customers and identify priorities to improve to ensure a delightful customer experience. Partner with stakeholders to identify and execute the highest impact projects. Participate in operating mechanisms among stakeholders to prioritize needs, communicate effectively, and establish partnering relationships to drive effective execution. Champion the customer and employee experience across our end-to-end system.

Keywords: Intuit, Inc, Reno , Senior Business Analyst, Professions , Reno, Nevada

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Nevada jobs by following @recnetNV on Twitter!

Reno RSS job feeds