IT Technician

Company: CGI Inc
Location: Carson City
Posted on: January 13, 2022

Job Description:

Job Summary:The IT Technician is a first point of contact for user issues with CGI Information Technology system (including but not limited to hardware, software and network issues). Analyze and solve computer problems (software and hardware) of users. Provide support for the daily operation of the company. Works with the Network Administrator, Manufacturing Engineering Manager or Director of Manufacturing Systems and Technology on priorities and implementation of improvement projects.Functions:Serve as the first contact with users who need technical assistancePerform IT troubleshooting using different diagnostic techniquesTroubleshoot, diagnose, and resolve technical hardware and/or software issuesInstall, update or repair software and hardware as requiredProvide quick resolution and excellent customer serviceRedirect unresolved issues to the next level of support personnelProvide needed information on IT products or servicesKeep record of problems and their resolutionFollow-up with usersProvide feedback on equipment and processes and make recommendations on areas to improveMaintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshootingSuggest improvements on procedureManage IT assistance requests in a timely mannerStays informed concerning software and information technology equipment and practicesOther duties as assignedKnowledge, skills, and abilities:Experience managing Information Technology systems including ISA Server, SQL Server, Windows Server (various releases), Microsoft Exchange Server and Microsoft SharePoint.Experience troubleshooting and solving user software and hardware issues.Has initiative and able to work effectively with little direction and/or few guidelines.Able to communicate effectively both orally and in writing at all levels within the organization as well as with external customers and suppliers.Excellent analytical abilities.Excellent problem-solving skills.Ability to handle multiple tasks simultaneously.Familiar with software utilized by CGI (Microsoft Office, Visual ERP, Crystal Reports, etc.).Database reporting experience desirable (specifically Crystal Reports).Tech savvy and in-depth knowledge of networks, computer systems and mobile devicesCustomer-oriented and patientHighly organized in order to keep requests in orderPrevious working experience as an IT Help Desk Technician or similar role for 2 yearsAA in IT, Computer Science or similar relevant fieldAvailable to work regular overtime as required to resolve issues, including both evenings and weekendsCGI, A Great Place to Work!About usFounded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcome-based to help accelerate returns on your IT and business investments.In all we do, our goal is to build trusted relationships through client proximity, providing industry and technology expertise to help you meet the needs of your customers and citizens.
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Keywords: CGI Inc, Reno , IT Technician, Professions , Carson City, Nevada