Field Technician - Residential Service

Company: ADT
Location: Reno
Posted on: January 11, 2021

Job Description:

Company Overview:At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.Job Summary:Responsible for providing excellent customer service and driving customer loyalty, quality and overall satisfaction by servicing, programming, configuring, dismantling, reconstructing, converting, and trouble-shooting existing security and site automation solutions including, but not limited to, fire and carbon monoxide detection, networking, hosted video solutions, and access control. Service Technician:* Drives customer loyalty by exceeding customer's expectations through the system service and maintenance process and meeting customer commitments. * Meets customer commitments by arriving within estimated time of arrival.* Services, programs, configures, dismantles, reconstructs, converts, and trouble-shoots existing security and site automation solutions including, but not limited to, fire and carbon monoxide detection, networking, hosted video solutions, and access control.* Follows and completes required processes of wired and wireless technology and connection procedures. * Tests and validates system signals/communication with central monitoring to properly establish service. * Demonstrates the operation and functionality of all provided services to the customer by explaining the proper operation of the technology and services. * Assists customer with security and technology enhancements by effectively identifying additional areas of opportunities and offers solution enhancements or alternatives to increase customer satisfaction. Suggests innovative and additional solutions to customer to fulfill their security and site automation needs.Additional Job Duties:* Completes pre-requisite and ongoing safety requirements and courses, driver care requirements, technical standards, and any other applicable training. * Follows safety standards and reports safety concerns in a timely manner. * Collects all required payments, balances, and signatures and processes monies received from customers in accurate and timely manner.* Other job duties as assigned.Physical Demands:* Ability to climb and descend a ladder up to 20 feet. * Ability to climb stairs. * Ability to operate a mechanical lift system and ascend up to 40 feet.* Ability to lift and move up to 50 pounds. Work Environment:* Ability to work in confined spaces and construction environments.

Keywords: ADT, Reno , Field Technician - Residential Service, Professions , Reno, Nevada