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Operations Manager - Site Services

Company: Quick Space
Location: Reno
Posted on: March 24, 2020

Job Description:

Overview: Quick Space has created a business concentrated on superior customer service in the site services and storage solutions industry by developing a culture of one of the best places to work in the Reno/Sparks area. We live and breathe the following core values -and work hard to support each other, as well as our community: - Take Care of Others - Honest Communication - Take Ownership - Respectful - Trustworthy What's in it for YOU We provide a competitive benefits package that lets you live with a work/life balance in a growing local company that is the backbone to most major projects and events. We offer so much more than a paycheck; our benefits package is chock full of perks such as 14 days paid time off, - employer paid - Healthcare and Life Insurance for employee, 401(k) matching, employee assistance program, additional Life and AD&D insurance and much more! General Responsibilities: --- Lead and manage the Site Services Operations team, which currently comprises approximately 20 individuals encompassing supervisors through line level employees. Encompasses the management, hiring, training and mentoring of Site Service team members. --- Insure the communication and execution of Driver Paperwork daily. This includes Site Service Routes, Event Work Orders and Field Service Orders on Site Service Assets. --- Develop, implement and execute processes and procedures in Site Service Operations which uphold Quick Space priorities of Responsiveness, Inventory Depth and Quality Service through our Core Values. --- Oversee new employee onboarding and ongoing department training. --- Manage the Site Service Team to KPI (key performance indicators) targets. --- Site Service Operations labor and resource planning. --- Work with the Fleet Manager to oversee the Preventative and Unscheduled Maintenance of the Site Services vehicles and rolling assets --- Coordinate closely with the Customer Service Team on route planning, emergency services, customer complaints and service improvements. --- Work with other Teams and Departments on Event planning and executive restrooms. --- Oversee Site Service Yard & Warehouse support activities. --- Insure Site Services team members competence to their specific accountabilities. --- Instill Quick Space Core Values into the leadership and activities of your Team. Qualifications: --- Experience with site services operations including transportation, equipment rental, event management or similar service offerings a must. Strong mechanical background is a plus. --- Background in transportation, including equipment maintenance, asset and personnel scheduling. --- Five years minimum successfully managing teams - hiring, training, coaching, communicating values, assigning and monitoring accountability's, developing a climate of teamwork and success. --- Experience managing operations - developing and executing processes to enable company growth. --- Route awareness - Informing appropriate departments regarding customer issues, inquiries, etc. --- High level of computer competency including strong proficiency in Microsoft Office (MS Excel, Word, Visio, One Note & Outlook). Comfortable learning line-of-business systems (Quick Space Tracker system). --- Knowledge of Northern Nevada and its business environment and relationships. --- Process and detail-oriented with strong organizational and communication skills. --- A high level of initiative, able to work independently and as a member of a team; capable of managing many tasks or projects and able to shift quickly if necessary. --- Ability and willingness to bridge work areas (sales, administration, delivery, servicing, construction and remodel). --- College degree preferred. Advanced degree or additional certifications welcome. --- Knowledgeable of DOT, MSHA, and OSHA regulations, processes, and procedures. --- Community and trade association involvement a plus. --- Strong spirit of cooperation and recognition that company/team success is individual success, a fit with Quick Space values.

Keywords: Quick Space, Reno , Operations Manager - Site Services, Professions , Reno, Nevada

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