Customer Care Specialist- Reno
Company: Insurance Auto Auctions
Posted on: November 9, 2019
Job Summary: Reporting to the General Sales Manager (GSM) or
designated Manager or Supervisor, the Customer Care Specialist acts
as a tactical partner by maintaining customer relationships to grow
the auction business. This position is responsible for maintaining
relationships with assigned customers including individual dealers,
dealer groups, institutional accounts and others resulting in
superb customer service. Responsibilities and Duties include but
are not limited to the following: 1. Customer Se rvic e: Make sure
customers receive prompt, efficient and courteous attention by
providing excellent customer service and responding to phone calls,
emails and text messages in a timely manner. Arrange any needed
travel reservations with our local transportation department.
Maintain current customers and act as liaison for Outside Sales
Representative, consignment dealers and auction personnel by
maintaining relationships and developing new business. Perform Sale
Day duties as set forth by GSM or Sales Supervisor. This includes
but is not limited to: providing exceptional customer service, IF
duties, block representation, printing reports, handling promotion
and marketing materials, and post-sale reporting. Build strong
********* customer relationships through training, education and
awareness to match the customers needs to the product offerings.
Navigate and educate customers on all aspects of ********* and
smart phone applications. Properly use and navigate ADESAs CRM to
log calls, run reports and view dashboards. Educate customers on
new and existing services to meet overall company goals. Resolve
customer complaints in a friendly, courteous manner and advise
Management of all serious complaints or incidents. Communicate with
all departments to ensure proper marketing of sale inventory and
maximize vehicle exposure for sale. Practice and promote teamwork
at all times while setting a good example of attitude and
performance. Maintain a professional appearance, orderly work
environment and friendly disposition by greeting customers and
guests promptly and with courtesy, both on the phone and in person.
2. Other: Respond to and follow proper procedures on employee and
customer accidents, injuries and loss or damage to any property.
Report all incidents to the GSM and/or Sales Supervisor. Practice
and promote Company Core Values: Integrity, Customer Care,
Innovation, Safety, Teamwork, Employee Welfare, Community
Involvement and Fun. Must know, practice and ensure that Company
policies, procedures, and applicable state and federal laws are
followed at all time. Contact dealers in territory to purchase
units as well as run aged units on Sale Days. Customer Care
Specialist Qualifications: High School Diploma or GED required. A
minimum of (1) to (3) years of customer service experience
preferred. Previous auction experience or automotive background
preferred. Developed and professional verbal, written communication
and listening skills. Prior experience with sales and sales
management tracking databases, such as **************, with
emphasis on accurate documentation is preferred. Effective customer
relations, communication, enthusiastic, persuasive and
interpersonal skills required. Strong computer skills with basic
knowledge in Microsoft Suite, including Word, Excel and Outlook.
Ability to work independently and exercise good business judgment
and discretion to analyze and address opportunities. -Strong
multi-tasking skills along with the ability to adapt to changing
work environments. -Demonstrated ability to learn, retain and
articulate product related information and provide unscripted
responses on appropriate subject matter. Must be qualified to
operate a motor vehicle and possess a valid drivers license.
Physical Requirements and Working Conditions: The physical activity
requirements of the position are from Light to Medium Physical
Work. #CB Benefits : Be healthy, be prepared, save for tomorrow.
Take a closer look at our benefits here.
Keywords: Insurance Auto Auctions, Reno , Customer Care Specialist- Reno, Other , Reno, Nevada
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