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Tier I - Service Desk

Company: Portable On Demand Storage PODS
Location: Reno
Posted on: September 13, 2019

Job Description:

Employee Type: Full-Time Location: Reno, NV Job Type: Information Technology Experience: Not Specified Date Posted: 8/19/2019 Job Description JOB SUMMARY Responsible for Providing support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and requests for technical support. Document, tracks, and monitor the problem to ensure a timely resolution. Understand and comply with field concepts, practices, and procedures. A wide degree of creativity and analytical ability is expected. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide first-line response to enable callers to solve their problems; or forward details to second line support or advise third party suppliers. Maintain accurate IT-related log entries of contact with resolution details and follow up information Ensure adherence, following IT procedures and quality standards to escalation procedures; Respond to escalated, complex and high impact user calls in a timely fashion Undertake site visits to resolve persistent or high impact problems Establish and maintains change control procedures for the Support Team; Ensure appropriate controls are incorporated into the routine workflow procedures Following agreed procedures, maintain and report up to date and accurate inventory information on company assets and ensure that the equipment register on the Help Desk software is up to date Following agreed procedures and quality standards, notify users of disruptions to normal service delivery Assist in the co-ordination of the movement of equipment devices and assists colleagues in the provision of services Validate invoices received from vendors and invoice franchisee for Corporate-provided services and parts May perform other duties and responsibilities as assigned Job Requirements JOB QUALIFICATIONS: Education & Experience Requirements Associate's Degree in a related area or 0-2 years of related experience Possess math skills sufficient to perform required duties Or an equivalent combination of education, training or experience Equal Opportunity, Affirmative Action Employer PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

Keywords: Portable On Demand Storage PODS, Reno , Tier I - Service Desk, Other , Reno, Nevada

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