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SEASONAL AMBASSADOR HOSPITALITY

Company: Caesars Entertainment
Location: Reno
Posted on: August 24, 2019

Job Description:

SEASONAL AMBASSADOR HOSPITALITY ******CS JOB SUMMARY: Provides a superior gaming experience, unattainable by our competitors, where guests can indulge themselves without apology. Ensures guest satisfaction by facilitating drink orders, conducting guest intercepts, and performing other duties as assigned to create a legendary beverage and gaming experience. KEY JOB FUNCTIONS: Demonstrates the highest level of guest service and attention and acts as a liaison between guests and the beverage/gaming experience with first guest interaction within 7 minutes and drink rounds within 20 minutes. Clearly communicates beverage services and slot functionality to guests by achieving a thorough understanding of beverage related products, services, menus and prices and slot machine functions. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Enhances guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. Up sells and promotes drinks to guests as requested by Beverage team and delivers beverage service to guests. Stays informed of property promotions, programs and amenities. Identifies and resolves service failures and handles difficult guests and situations in a calm and professional manner. Works in collaboration with Beverage and Slot teams and other team members to create successful delivery of beverage and slot services. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, and gaming regulations. Actively involved in Total Service initiatives. EDUCATION and/or EXPERIENCE: High school diploma; one or more years' experience in beverage service or casino service preferred QUALIFICATIONS: Literate and fluent in English Must be able to work various shifts and hours to include holidays and weekends. Possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Excellent interpersonal, communication, problem solving and analytical skills required. Must meet professional appearance standards as prescribed by company policy. Must possess basic math skills with previous money handling experience preferred. Must obtain Care from approved State of Nevada Alcohol Educational Awareness Training provider. Must obtain a gaming license from the State of Nevada Gaming Control Board. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to stand or walk for long periods of time (4 hours). Must be able to listen and respond to visual and aural cues. Must be capable of reaching above and below the shoulder; and carrying a tray weighing up to 30 lbs. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to maneuver throughout all areas of the property including stairs and escalators. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel. Mobility skills to move quickly and easily around noisy high-volume establishment. Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). NV-Reno-Harrah's Reno Temporary Entry Level

Keywords: Caesars Entertainment, Reno , SEASONAL AMBASSADOR HOSPITALITY, Other , Reno, Nevada

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