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Enterprise Holdings Indeed Hiring Event- Reno Tahoe Airport

Company: Enterprise Rent-A-Car
Location: Reno
Posted on: May 20, 2019

Job Description:

Service Agents* Inspect vehicle to ensure safety equipment is in working order; lights, tires, brakes, wipers, horn, seat belts, mirrors and back-up lights.* Inspect vehicles for unidentified body damage.* Clean all exterior and interior windows and mirrors and vacuum interior, floor, seats, ashtray and trunk.* Provide positive customer service, including greetings, assistance with luggage and personal belongings, where applicable.* Place items found in vehicles in lost and found. Direct drivers to drop off locations as necessary.* Drive the vehicle from drop off point to service area; drive vehicle through car wash and to ready line as necessary.* Refuel the vehicle and log identification number with fuel needed and mileage.* Ensure that the key tag is properly marked with the correct VIN or Unit number and license plate number.* Maintain a clean and orderly work area and report any unsafe or hazardous conditions.* Complete the out-of-service tag and ensure the vehicle is moved to the maintenance area.* Identify and pull the vehicles that are eligible for turnback, flagged for grounding or preventative maintenance and verify their movement to the proper lot location.Customer Assistance Representative Senior* Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors* Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone* Meet and greet customers and accounts in a friendly and timely manner* Provide directions and general assistance* Assist to assess condition of rental upon return* Process returns, check-ins transactions* Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed* Understand and communicate rental terms and conditions, vehicle features and other services* Sell optional protection products, upgrades, fuel options and other additional equipment* Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance* Clean vehicle interior and exterior by hand or by operating washing equipment when needed* Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing* Perform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans

Keywords: Enterprise Rent-A-Car, Reno , Enterprise Holdings Indeed Hiring Event- Reno Tahoe Airport, Other , Reno, Nevada

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