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Specialist, Vendor Support

Company: TriNet Group
Location: Reno
Posted on: February 13, 2019

Job Description:

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR. JOB SUMMARY/OVERVIEW Provide benefit administration and customer service to TriNet customers, colleagues and business partners related to employee benefits. Also, to ensure accurate data entry into the PeopleSoft HRMS system; to support compliance with all applicable local, state and federal regulations. ESSENTIAL DUTIES/RESPONSIBILITIES Ability to work cross-functionally with other TriNet departments and colleagues to communicate, research, and resolve carrier interface and data discrepancy issues, with keen attention to detail. Partner with our Insurance carriers and internal teams to resolve needs quickly. Support urgent enrollments and escalations. Provide meaningful insight into cases and calls assigned to the Vendor Support queue in a timely manner. Document and train colleagues on new interdepartmental processes and process updates. Act as subject matter expert and provide cross-functional project support related to carrier interface files, structure requirements, and active benefits processing knowledge. Provide Tier II phone support Deliver superior written and verbal customer service. Provide administrative and data entry support in related departments including, but not limited to Benefits, COBRA, Leave of Absence, Flexible Spending Account, and Retirement. Work cross-functionally with other TriNet colleagues to deliver exceptional customer service and build cohesive interdepartmental relationships. Other projects and responsibilities may be added at the Company/Manager's discretion. JOB REQUIREMENTS AND QUALIFICATIONS Education: High school diploma and one year certificate from college or technical school; or high school diploma and one year related experience and/or training; or equivalent combination of education and experience. Training Requirements (licenses, programs, or certificates): None Experience: Proven experience in customer service environment Related call/service center experience a plus Previous experience in benefits administration a plus Prior experience working with carrier interface files Experience working with/analyzing large data sets Experience working in a HR Outsourcing/PEO environment a plus Experience with PeopleSoft HRMS a plus Experience with Salesforce CRM a plus Experience with process documentation a plus Training experience a plus Efficient Typing, computer, and data entry skills Beginning to Intermediate skill level in Microsoft Office programs such as Excel and Word Other Knowledge, Skills and Abilities: Must be detail oriented and highly organized Excellent written and verbal communication skills Ability to translate complex issues, processes, and carrier Communications in simple terms Effective time management and organizational skills Ability to effectively meet customer needs, and take responsibility for customer satisfaction Proven ability to effectively resolve escalated issues Ability to follow established procedures in a timely and accurate manner Ability to create and comprehend reports and spreadsheets Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment Ability to successfully work with cross-functional teams Ability to work in a fast-paced, team environment and under pressure of deadlines Excellent collaboration, teamwork and interpersonal skills Bilingual in Spanish a plus WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements/demands, on-call schedules, etc.) Ability to work additional hours as needed to support business needs Ability to alter standard shift by 1-2 hours to support business needs Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact a company manager, a company officer or a TriNet HR representative to request such an accommodation. LI-JP1

Keywords: TriNet Group, Reno , Specialist, Vendor Support, Other , Reno, Nevada

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