Quality Assurance Specialist

Company: Hilton Grand Vacations
Location: South Lake Tahoe
Posted on: May 24, 2023

Job Description:

Job Description
HGV now offers First Day Benefits to our new employees!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list, and becoming a Great Place to Work-- certified company, earning our 2022 certification.

We are seeking a detailed oriented and strong-minded individual who is looking to be involved at the end of our sales process. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience this may be the perfect job for you!

What will I be doing?Quality Assurance Specialists are the primary liaison to the customer and the customer follow-up process in regards to contracts and deeding of the client's new purchase.

• Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase
  
• Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks
  
• Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service
  
• Provides technical assistance, support and advice to owners regarding the product and services associated with ownership
  Why Team Members like working for us:
  • Excellent earnings package
    
  • Outstanding health care options that all employees are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care)
    
  • Paid Time Off that allows for adventure, self-discovery, relaxation, or recuperation
    
  • Our Go Hilton Team Member Travel Program offers deeply discounted rates at Hilton properties all over the world with 50% off at participating hotel-operated restaurants. Pass the savings on to your family and friends since HGV allows you to share additional discounted room nights
    
  • All new Team Members are automatically enrolled in the HGV matching Retirement Savings Plan
    
  • Industry-leading training, top notch technology and continuous support
    
  • And so much more!
    
    Qualifications
    What we are looking for:To fulfill this role effectively, you must possess the following minimum qualifications and experience:
    
    
    • Active California notary public commission or ability to obtain a commission with 90 days
      
    • Active California real estate license
      
    • High School Diploma/GED
      
    • Ability to work flexible schedules to include mornings, evenings, weekends and holidays
      
    • Strong ability to efficiently resolve complex customer service issues
      It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
      
      
      • More than 1 year of experience in notarizing contract documents
        
      • BA/BS/Bachelor's Degree
        
      • 2+ years of Supervisory experience
        We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
        
        We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
        
        

Keywords: Hilton Grand Vacations, Reno , Quality Assurance Specialist, Other , South Lake Tahoe, Nevada