HIRING NOW - Customer Support

Company: Aston Carter
Location: Carson City
Posted on: March 19, 2023

Job Description:

We are looking for a knowledgeable Customer Service Representative who will work cooperatively with the outside sales team, company representatives, and distributors as well as directly with customers to grow existing customers, foster new customers.--- Respond to and expedite customer inquiries regarding product selection, placement of orders for standard product and services, requests for prices and quotations and complaints.--- Provide pre-order, build and post-build customer support.--- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability by means of cross-selling, up-selling, and add-on sales.--- Initiate correspondence and contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.--- Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.--- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.--- Prepare quotations for standard products as required and ensure that the quoted material and the customers' requirements coincide--- Access, update and maintain records for individual accounts.--- Communicate to purchasing and production staff any unexpected increases or decreases in demand for products as well as any changes to customer orders.--- Coordinate activities with internal company departments, vendors, and common carriers.Additional Skills & Qualifications:--- High School diploma or equivalent; 2-4 year degree preferred--- 1-2 years' Customer Service experience preferred.--- Proficiency in MS Office software.--- Experience working with ERP system. About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Reno , HIRING NOW - Customer Support, Other , Carson City, Nevada