MEMBER OUTREACH REP
Company: Universal Health Services, Inc.
Location: Reno
Posted on: March 17, 2023
Job Description:
Responsibilities
Job Summary: The Member Outreach Representative serves as a call
agent reaching out to members to promote quality and wellness
programs. The primary function of the outreach agent will be
contacting Prominence Health Plan members by phone to inform and
educate them on the health insurance offerings, products or
services, as well as respond to inquiries and assist with quality
improvement and member health assessments. We are looking for
someone with a positive attitude and high energy who can lead by
example. By performing outreach activities, the Member Outreach
Representative will identify quality insufficiencies and will
consult with the department and company's leaders on quality
improvement initiatives and outcomes. The candidate must be willing
to work non-business hours in order to better reach members via
telephone.
Qualifications
Requirements:
- High School diploma or equivalent.
- 3+ years' experience in making outbound calls to members and/or
patients
- 3+years' customer service experience in a managed care, medical
office or health care related field.
- Understanding of health plan departments and functional areas
for problem resolution
- Comfortable collecting and tracking performance metrics and
managing team to certain performance expectations
- Ability to effectively communicate in English, both verbally
and in writing.
- Positive attitude is a must.
- Proficient in Microsoft Office skills.
- Enjoys working in both individual and team settings
- Problem solver - enjoys problem-solving
- Self-starter, resourceful and able to execute projects in a
fluid and fast-paced environment
- Good communication and relationship skills
- Strong analytical skills
- Attention to detail
- High level of energy EEO StatementAll UHS subsidiaries are
committed to providing an environment of mutual respect where equal
employment opportunities are available to all applicants and
teammates. UHS subsidiaries are equal opportunity employers and as
such, openly support and fully commit to recruitment, selection,
placement, promotion and compensation of individuals without regard
to race, color, religion, age, sex (including pregnancy, gender
identity, and sexual orientation), genetic information, national
origin, disability status, protected veteran status or any other
characteristic protected by federal, state or local laws. We
believe that diversity and inclusion among our teammates is
critical to our success. NoticeAt UHS and all our subsidiaries, our
Human Resources departments and recruiters are here to help
prospective candidates by matching skillset and experience with the
best possible career path at UHS and our subsidiaries. We take
pride in creating a highly efficient and best in class candidate
experience. During the recruitment process, no recruiter or
employee will request financial or personal information (Social
Security Number, credit card or bank information, etc.) from you
via email. The recruiters will not email you from a public webmail
client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious
of a job posting or job-related email mentioning UHS or its
subsidiaries, let us know by contacting us at: or
1-800-852-3449.
Keywords: Universal Health Services, Inc., Reno , MEMBER OUTREACH REP, Other , Reno, Nevada
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