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Company: Universal Health Services, Inc.
Location: Reno
Posted on: March 17, 2023

Job Description:


Job Summary: The Member Outreach Representative serves as a call agent reaching out to members to promote quality and wellness programs. The primary function of the outreach agent will be contacting Prominence Health Plan members by phone to inform and educate them on the health insurance offerings, products or services, as well as respond to inquiries and assist with quality improvement and member health assessments. We are looking for someone with a positive attitude and high energy who can lead by example. By performing outreach activities, the Member Outreach Representative will identify quality insufficiencies and will consult with the department and company's leaders on quality improvement initiatives and outcomes. The candidate must be willing to work non-business hours in order to better reach members via telephone.


  • High School diploma or equivalent.
  • 3+ years' experience in making outbound calls to members and/or patients
  • 3+years' customer service experience in a managed care, medical office or health care related field.
  • Understanding of health plan departments and functional areas for problem resolution
  • Comfortable collecting and tracking performance metrics and managing team to certain performance expectations
  • Ability to effectively communicate in English, both verbally and in writing.
  • Positive attitude is a must.
  • Proficient in Microsoft Office skills.
  • Enjoys working in both individual and team settings
  • Problem solver - enjoys problem-solving
  • Self-starter, resourceful and able to execute projects in a fluid and fast-paced environment
  • Good communication and relationship skills
  • Strong analytical skills
  • Attention to detail
  • High level of energy EEO StatementAll UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. NoticeAt UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449.

Keywords: Universal Health Services, Inc., Reno , MEMBER OUTREACH REP, Other , Reno, Nevada

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