Sr. Customer Assistance Representative

Company: Enterprise Holdings
Location: South Lake Tahoe
Posted on: March 16, 2023

Job Description:

Overview:
Enterprise has an exciting opportunity for a Full Time Customer Assistance Representative located at 2281 Lake Tahoe Blvd, South Lake Tahoe, CA 96150 or 18 Highway 50, Stateline, NV 89449 andpays $20 / hour! We offer:Paid time offEmployee discountRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and developmentThe schedule available is:Thursday: 8am-5:30pmFriday: 8am-5:30pmSaturday: 8am-3:30pmSunday: 8am-3:30pmMonday: 8am-5:30pmEnterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now!The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.

Responsibilities:
Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls forcallback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other servicesMay sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans

Qualifications:
Must be at least 18 years oldHigh school diploma or GED equivalent requiredSomecollegepreferredMust have a current and valid driver's license withno more than 2 moving violations and/or at fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Keywords: Enterprise Holdings, Reno , Sr. Customer Assistance Representative, Other , South Lake Tahoe, Nevada