Student Worker - Unified Communications and Networking Operations

Company: University of Nevada, Reno
Location: Reno
Posted on: March 16, 2023

Job Description:

The University of Nevada, Reno (UNR) appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. Final applications must be submitted prior to the close of the recruitment.If you need assistance or have questions regarding the application process, please contact our recruitment helpline at (775) 784-1495 or jobs@unr.edu. For UNR Med professional job postings, please contact the Office of Professional Recruitment at (775) 784-6778. Job DescriptionThe University of Nevada, Reno's Office of Information Technology is recruiting for multiple student worker positions within the Unified Communications and Network Operations (UCNO) department.A successful candidate must be driven, innovative and effectively communicates within a team environment both in person and digitally.Responsibilities

• The student worker will be responsible for data intake/validation, Tier 1 customer service, and some basic technical support for all UC service requests
• This position will also work on documentation or training materials to increase efficiency and consistency within the context of customer service and technical support in UCNO
• Employees will independently work with customers to fix routine telecommunications issues, troubleshoot general set-up or repair issues, and document issues and resolution in the OIT ticketing system
• They will also be responsible for ticket triage to other groups or departmentsRequired Qualifications
  • Candidate must be enrolled at the University of Nevada, Reno
  • Ability to lift 50lbs
  • Ability to go up and down a 10+ ft ladderPreferred Qualifications
    • Candidates with the ability to identify cable colors to punch network jacks down are encouraged to applyScheduleExpected hours to work per week: 20Compensation GradeStudent Employee Level 2$12.00/hrDepartment Information
      The Office of Information Technology (OIT) department provides computing, software, and communications support services to students, faculty, and staff throughout the University. Learn more about departments, committees and policies.ExemptNoFull-Time Equivalent50.0%Required Attachment(s)Please note, once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments, prior to the committee review of applications, please contact the candidate helpdesk at jobs@unr.edu.Attach the following attachment(s) to your application Resume - (required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.Cover Letter - (optional)This posting is open until filledQualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made.Posting Close DateNote to ApplicantA background check will be conducted on the candidate(s) selected for hire. HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member's first day of employment. References will be contacted at the appropriate phase of the recruitment process.Applicants hired on a federal contract may be subject to E-Verify. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment. Schedules are subject to change based on organizational needs.University of Nevada, Reno

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