Care Coordinator

Company: Community Health Alliance - Nevada
Location: Reno
Posted on: January 26, 2023

Job Description:

The Care Coordinator serves as an active member of the Community Health Alliance (CHA) care team, supporting the patient and other care team members with patient management. The Care Coordinator is directly responsible for the care coordination and patient engagement of specialty referrals, imaging/diagnostic orders, medication refills, and inbound calls. Care coordination duties include referral/order management and tracking, care transition tracking. Additional duties may include, but are not limited to, management and tracking of patient engagement, health coaching to enhance patient self-management, and population health management (data tracking and reporting on various preventive measures and chronic diseases). The Care Coordinator serves as the primary communication staff for their designated care team, as well as both inbound calls and outbound calls. The Care Coordinator will also assist the care team and patients with resolving barriers to individual and system-wide access to services and resources. Care Coordinators may be assigned to a specific health center(s), specific provider(s) and/or rotate to best serve the patients' and organization's needs.At Community Health Alliance a Nonprofit (FQHC), we believe in having a professional, team-oriented medical community. Where we are a diverse team driven by a mission: to make health care an accessible, patient-centered experience. Providing a high level of care with compassion and respect.Upon joining our team, you will enjoy the benefits of:Fourteen (14) Days of Paid Time Off in first yearSeven (7) Paid Holidays5 Personal Float Days and 5 Sick Days100% Employer Paid Medical Benefits and 90% Employer Paid Dental and Vision Insurance for the Employee100% Employer Paid $10,000 Basic Life PlanVoluntary supplemental insurance plans available for purchase by employee on a post & pre-tax basis (i.e, long term and short-term disability, etc)Tax Deferred Annuities 403b plan- no employer matchFlexible Annuity Contribution Plan for retirement (5% of annual salary) employer paid - no employee match requiredEmployee Assistance Program (EAP)$500 education benefits for continuing educationEssential Care Coordination ResponsibilitiesEstablish and maintain a trusting relationship with patients and ensure patient confidentiality.Handles in-bound calls from patients regarding specialty referrals, imaging orders, medication refill requests, scheduling, and any additional projects as assigned by the population health management team.Assists third party referral vendor with outbound referrals and follow-up when necessary.Coordinates contact with the patient regarding specialty referral and imaging/diagnostic order from provider.Connects and coordinates patients to consultant/specialtist services, external and internal resources, as needed, as directed by care team members and/or the care management supervisor.Assist patients in obtaining appointments for referrals, orders, and Primary Care Physician pcp appointments when complex or when a patient faces barriers.Maintains a current knowledge of community resources and maintains positive working relationships with those providing services; shares resource knowledge with population health management team members and Community Health Alliance employees, as necessary.Assists with care transitions, especially in retrieving information from the patients' other types of care settings including emergency room, specialists, or in-patient facilities.When applicable, provides patient engagement and health coaching for self-management and emotional support.Call patients in advance of visit with patient-specific reminders, if necessary.Returns calls from patients, outside organizations, and internal team members in a timely fashion.Utilizes good time management skills and consistent and timely follow through to ensure patient care is completed in an effective and timely manner.Timely and accurately documents all interactions with patients in medical records.Treats all patients equally regardless of race, creed, gender, nationality, age or ethnicity.On-going advocacy for patients and their families both internally and externally.Works closely with community partners (i.e. Renown Diabetes Program, American Lung Association, etc.) to ensure quality care of patients.Actively participates in daily team huddles, monthly meetings, and training as assigned.@chaindeedEducation and Experience: Experience in the medical field for at least two years preferred; knowledge of community resources and processes, bilingual preferred, training in database management, spreadsheet use, strong experience in customer service, EMR experience preferred.Knowledge, Skills and Abilities:Knowledge of the essential functions, practices and procedures of a medical clinic and office.Knowledge of electronic medical record (EMR) system.Skill in operating a personal computer utilizing word processing, databases, spreadsheets, and e-mail.Skill in operating various office equipment: calculator, copy machine, fax machine, and telephone.Ability to maintain confidentiality of information, patient financial and medical information.Ability to read, write legibly, and calculate mathematical figures.Ability to solve practical problems dealing with a variety of variables.Ability to exercise good judgment in appraising situations and making decisions.Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the clinics and overall CHA organization.Ability to communicate in a courteous and professional manner.Ability to interview and communicate with patients in a clinical setting in Spanish (preferred).Ability to understand and respond appropriately, effectively and sensitively to any population or group (cultural competency). Ability to hear and speak to converse over telephone and interview patients.Ability to maintain a driver's license and travel between clinic sites as needed.Reasonable accommodation will be made for physical limitations on an individual basis.

Keywords: Community Health Alliance - Nevada, Reno , Care Coordinator, Other , Reno, Nevada