Care Coordinator
Company: Community Health Alliance - Nevada
Location: Reno
Posted on: January 26, 2023
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Job Description:
The Care Coordinator serves as an active member of the Community
Health Alliance (CHA) care team, supporting the patient and other
care team members with patient management. The Care Coordinator is
directly responsible for the care coordination and patient
engagement of specialty referrals, imaging/diagnostic orders,
medication refills, and inbound calls. Care coordination duties
include referral/order management and tracking, care transition
tracking. Additional duties may include, but are not limited to,
management and tracking of patient engagement, health coaching to
enhance patient self-management, and population health management
(data tracking and reporting on various preventive measures and
chronic diseases). The Care Coordinator serves as the primary
communication staff for their designated care team, as well as both
inbound calls and outbound calls. The Care Coordinator will also
assist the care team and patients with resolving barriers to
individual and system-wide access to services and resources. Care
Coordinators may be assigned to a specific health center(s),
specific provider(s) and/or rotate to best serve the patients' and
organization's needs.At Community Health Alliance a Nonprofit
(FQHC), we believe in having a professional, team-oriented medical
community. Where we are a diverse team driven by a mission: to make
health care an accessible, patient-centered experience. Providing a
high level of care with compassion and respect.Upon joining our
team, you will enjoy the benefits of:Fourteen (14) Days of Paid
Time Off in first yearSeven (7) Paid Holidays5 Personal Float Days
and 5 Sick Days100% Employer Paid Medical Benefits and 90% Employer
Paid Dental and Vision Insurance for the Employee100% Employer Paid
$10,000 Basic Life PlanVoluntary supplemental insurance plans
available for purchase by employee on a post & pre-tax basis (i.e,
long term and short-term disability, etc)Tax Deferred Annuities
403b plan- no employer matchFlexible Annuity Contribution Plan for
retirement (5% of annual salary) employer paid - no employee match
requiredEmployee Assistance Program (EAP)$500 education benefits
for continuing educationEssential Care Coordination
ResponsibilitiesEstablish and maintain a trusting relationship with
patients and ensure patient confidentiality.Handles in-bound calls
from patients regarding specialty referrals, imaging orders,
medication refill requests, scheduling, and any additional projects
as assigned by the population health management team.Assists third
party referral vendor with outbound referrals and follow-up when
necessary.Coordinates contact with the patient regarding specialty
referral and imaging/diagnostic order from provider.Connects and
coordinates patients to consultant/specialtist services, external
and internal resources, as needed, as directed by care team members
and/or the care management supervisor.Assist patients in obtaining
appointments for referrals, orders, and Primary Care Physician pcp
appointments when complex or when a patient faces
barriers.Maintains a current knowledge of community resources and
maintains positive working relationships with those providing
services; shares resource knowledge with population health
management team members and Community Health Alliance employees, as
necessary.Assists with care transitions, especially in retrieving
information from the patients' other types of care settings
including emergency room, specialists, or in-patient
facilities.When applicable, provides patient engagement and health
coaching for self-management and emotional support.Call patients in
advance of visit with patient-specific reminders, if
necessary.Returns calls from patients, outside organizations, and
internal team members in a timely fashion.Utilizes good time
management skills and consistent and timely follow through to
ensure patient care is completed in an effective and timely
manner.Timely and accurately documents all interactions with
patients in medical records.Treats all patients equally regardless
of race, creed, gender, nationality, age or ethnicity.On-going
advocacy for patients and their families both internally and
externally.Works closely with community partners (i.e. Renown
Diabetes Program, American Lung Association, etc.) to ensure
quality care of patients.Actively participates in daily team
huddles, monthly meetings, and training as
assigned.@chaindeedEducation and Experience: Experience in the
medical field for at least two years preferred; knowledge of
community resources and processes, bilingual preferred, training in
database management, spreadsheet use, strong experience in customer
service, EMR experience preferred.Knowledge, Skills and
Abilities:Knowledge of the essential functions, practices and
procedures of a medical clinic and office.Knowledge of electronic
medical record (EMR) system.Skill in operating a personal computer
utilizing word processing, databases, spreadsheets, and
e-mail.Skill in operating various office equipment: calculator,
copy machine, fax machine, and telephone.Ability to maintain
confidentiality of information, patient financial and medical
information.Ability to read, write legibly, and calculate
mathematical figures.Ability to solve practical problems dealing
with a variety of variables.Ability to exercise good judgment in
appraising situations and making decisions.Ability to work and
interact effectively and positively with other staff members to
build and to enhance teamwork in the clinics and overall CHA
organization.Ability to communicate in a courteous and professional
manner.Ability to interview and communicate with patients in a
clinical setting in Spanish (preferred).Ability to understand and
respond appropriately, effectively and sensitively to any
population or group (cultural competency). Ability to hear and
speak to converse over telephone and interview patients.Ability to
maintain a driver's license and travel between clinic sites as
needed.Reasonable accommodation will be made for physical
limitations on an individual basis.
Keywords: Community Health Alliance - Nevada, Reno , Care Coordinator, Other , Reno, Nevada
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