Supervisor, Field Operations
Company: SPECTRUM
Location: South Lake Tahoe
Posted on: January 25, 2023
|
|
Job Description:
JOB SUMMARY
Responsible for overall fulfillment operations of the system
locations from the node to the home across the assigned area.
Supervise installation and service to meet customer expectations,
technical quality standards, employee productivity and company
safety requirements. Maximize customer satisfaction through quality
craftsmanship and operational excellence of the customer premise
network. Responsible for the hiring, training, development, and
performance evaluation of team.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience. Ensure responsiveness and first
time resolution to installation and trouble call work orders while
adhering to company quality and safety standards Ensures quality
control checks are completed satisfactorily; resolve escalated
customer problems as necessary. Provides quality assurance support
and direction to field staff regarding new or existing
technologies. Performs field safety observations and quality
control checks in accordance with company TQA requirements.
Resolves and proactively prevents customer escalations Establishes
positive employee relations through effective individual and team
communication and provide ongoing support Regularly observes and
mentors employees in regard to safety, quality, productivity and
well-being Coordinate and reinforce employee training to ensure
Technical Quality Assurance (TQA) standards are met. Performs
practical field evaluations to verify technical competencies and
safe practices; provides necessary feedback
Ensures staff has and maintains necessary company-issued tools and
equipment Facilitates cross-functional communications and
cooperation with internal departments and service partners Instills
knowledge of all company products and services Maintains records
and documents in accordance with company policies and procedures
Adheres to industry specific local, state, and federal regulations,
as applicable Knows, understands and follows company policy
Performs other duties as requested by manager
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English Advanced
understanding of the TCP/IP stack and associated abstraction layers
Advanced knowledge of network designs, network architectures, and
network topologies Basic knowledge using software tools to support
the current operations Knowledge in basic network devices and
network appliances Ability to safely use weight-bearing equipment
(such as gaffs, safety harness and ladders) within the maximum
weight limitations of that equipment Ability to operate appropriate
computer or test equipment associated with position (e.g. signal
level meters, ohm meters, etc.) Ability to use handheld
communication devices and applications Work and travel in inclement
weather Valid driver's license with satisfactory driving record
within Company required standards
Required Education
Associates degree in electronics or related field, or equivalent
work experience Industry and vendor specific certifications and
training (NCTI, SCTE, BCT/E)
Required Related Work Experience and Number of Years
Field Technician work experience preferred - 5+ Supervisory
experience in a technical environment preferred or equivalent work
experience Experience in complex, structure cabling jobs that
include interior/exterior installation of Cat5/Cat6 cabling
Experience in programming and installing routers, Internet gateway
services, Layer2/3 Ethernet switches
and wireless access points in commercial environments
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Ability to successfully manage face-to-face customer interactions
and resolutions Demonstrated leadership qualities Ability to handle
multiple projects and tasks Ability to prioritize and organize
effectively Ability to supervise and motivate others Moderate
knowledge of residential and commercial facility construction
design/layout Basic knowledge of company products and services
Preferred Education
Preferred Related Work Experience and Number of Years
Supervisory or leadership experience - 1+
WORKING CONDITIONS
Work indoors in confined space, poorly ventilated areas such as
attics during extreme heat or cold Exposure to dust, dirt, noise,
insects, rodents, pets, and cleaning solutions Work in commercial
or factory type environments Work outdoors in all kinds of weather
and at all times of the day or night Work performed near power
lines and electricity Work and travel in inclement weather Some
work may be performed in an office environment Work performed at
various heights above ground on telephone/power poles Some out of
town and overnight travel as the business needs dictate
Occasionally required to work overtime as the business needs
dictate Ability to work weekends or a second shift as the business
needs dictate
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Ability to use the following hand tools: electric drills, hammers,
wrenches, screwdrivers Ability to walk over all types of terrain in
all kinds of weather, while carrying tools and equipment,
including gaffs, ladders, and fully loaded tool belts Ability to
accurately take measurement and apply to position tasks Ability to
carry, climb and operate extension ladder, (approx. 32 ft high and
90 pounds) Ability to perform job from high places (i.e. poles and
roofs) Ability to differentiate between different sizes and colors
of wires Ability to work with small components and wires to make
cable connections Ability to make cable connections in tight spaces
by bending, reaching, twisting Ability to walk over all types of
terrain in all kinds of weather while carrying tools and equipment,
including ladders, safety equipment and tool belts Ability to work
while standing 50 - 70% of the time Ability to use electric or
battery operated hand tools such as drills, hammers, wrenches,
screwdrivers
Mental Requirements
Ability to communicate effectively with employees, customers, and
suppliers in person, on the phone, and/or by written communications
in a clear, straight-forward, and professional manner Ability to
use personal computer and software applications including Microsoft
Office
EOE
Charter Communications is an Equal Opportunity Employer -
Minority/Female/Veteran/Disability
TOPBR
Here, employees don't just have jobs, they build careers. That's
why we believe in offering a comprehensive pay and benefits package
that rewards employees for their contributions to our success,
supports all aspects of their well-being, and delivers real value
at every stage of life.
The pay for this position has a salary range of $67,100.00 to
$140,600.00. The actual salary offer will carefully consider a wide
range of factors, including your skills, qualifications, experience
and location. Also, certain positions are eligible for additional
forms of compensation such as bonuses.
Keywords: SPECTRUM, Reno , Supervisor, Field Operations, Other , South Lake Tahoe, Nevada
Click
here to apply!
|