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Fun Quest Supervisor

Company: Meruelo Group
Location: Reno
Posted on: September 23, 2022

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Generate revenue by booking birthday parties, special events and group business.
    • Keep track of pending birthday parties and special events and assign rooms and party hosts to customers such that it maximizes department revenue.
      • Verify and/or reconfirm incoming and current groups/events utilizing booking sheets, schedule of events, GateMaster and all other sources. Send Thank you letters to customers.
        • Utilize pre-party checklist verification and ensure party hosts are properly attired and informed of party needs.
          • Communicate with other supervisors on a regular basis.
            • Maintain and order all redemption items and supplies well in advance of need.
              • Provide special assistance to all guests and groups, immediately take care of any customer requests. Assist with special groups and events.
                • Assist employees and other departments as needed. Communicate with other departments regarding food orders.
                  • Be pleasant, helpful and courteous to customers and employees at all times.
                    • Handle complaints, using good judgment as to which one to refer to the management. Immediately take care of any minor problems or customer requests.
                      • Keep alert for "rowdy" customers and notify supervisor immediately.
                        • Be familiar with bowling, Tumble Town play structure and be able to run Max Flight and Q-Zar.
                          • Instruct guests on proper operation of game equipment. Rent day use lockers.
                            • Verify party totals and ensure collection of party revenue. Receive payment from guests in the form of cash, credit cards, room charges and comp slips.
                              • Provide legible and thorough record keeping of daily shift paperwork. Create and send Bi-weekly and Monthly reports to Recreation Manager. Make copies of reports on copy machine. Maintain department files.
                                • Read, write, speak and understand the English language in order to complete reports and communicate with guests, supervisors and fellow employees.
                                  • Answer telephone with professional courtesy and direct all phone traffic promptly and accurately. Make announcements on the PA system.
                                    • Complete Hazmat training in order to be able to safely clean up bio-hazards when needed.

                                      QUALIFICATIONS:

                                      Must be able to convey information and ideas clearly. Efficient and well-organized; able to handle simultaneous, varied tasks. Must be able to read and write to facilitate the communication process. Ability to solve problems and make rational decisions. Must possess basic computational ability.

                                      Education:

                                      Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

                                      Other Qualifications

                                      Must be a minimum of 18 years of age. Be proficient in Microsoft Office Products: Project, Word, Excel, Power Point, Publisher and Outlook. Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

                                      LANGUAGE SKILLS:

                                      Excellent communication skills both written and oral. Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company. Must possess a strong attention to detail and presentation skills. Ability to effectively present information and respond to questions from groups of managers, staff, customers, and general public.

                                      MATHEMATICAL SKILLS:

                                      Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percent, and to create and interpret bar graphs.

                                      Physical Demands

                                      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                                      While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

                                      Work Environment

                                      The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

                                      While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.

Keywords: Meruelo Group, Reno , Fun Quest Supervisor, Other , Reno, Nevada

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