Service Lead
Company: American Freight
Location: Reno
Posted on: August 7, 2022
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Job Description:
The Service Lead is responsible for ensuring merchandise is in
saleable, functioning condition through testing, repair and
merchandise preparation. The Service Lead is also responsible for
leading the Outlet Repair Specialists by completing administrative
functions, including but not limited to ordering parts for cosmetic
and mechanical repairs, entering service orders for product repair,
managing service orders for internal repair work and managing parts
inventory. The Service Lead is also a role model within the unit
for abiding by and holding others accountable for the Code of
Conduct and overall business practices. Leads by example with the
highest level of integrity. The Service Lead must have day, evening
and weekend availability to work.Job Duties/ResponsibilitiesLeads
the ORDC repair operations to ensure achievement of business goals
in expenses, payroll, and Associate moraleAdheres to consistency
and operational processes and ensures performance standards are
metLeads team's ability to perform all cosmetic and mechanical
repairs, replacing available parts and restoring merchandise to
saleable conditionMaintains operational standards and manages aged
inventory (specifically that 120 days and older)Assists in training
and develops action plans to improve performanceTakes ownership for
full implementation of corporate programs and initiatives on
expense management, productivity and Associate moraleResponsible
for creating service orders for products requiring cosmetic and/or
mechanical repairResponsible for ordering parts for cosmetic and
mechanical repairs, including parts research to idenfity proper
parts and availabilityMaintains processes for ordering and tracking
parts for product repair, and manages inventory of parts for
cosmetic and mechanical repairsUnderstands and communicates to
Management activities/trends in the ORDC and unique local
issuesEnsures that the ORDC adheres to safety policies and
proceduresMaintains facilities and housekeepingPerforms other
duties as assigned
Keywords: American Freight, Reno , Service Lead, Other , Reno, Nevada
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