Supv Patient Services
Company: Quest Diagnostics
Location: Reno
Posted on: June 25, 2022
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Job Description:
Supv Patient Services - Reno, NV - Monday-FridayBasic
Purpose:Oversee functions of Patient Services that may include
Mobile Phlebotomy, In Office Phlebotomy and Patient Service
Centers. The Supervisor will have responsibility for all activities
of the function including but not limited to, training of all
personnel, all daily operations and staffing of PSCs. - Ensure
maintenance of a safe, professional environment in all facilities
supervised.Duties and Responsibilities:--- -Responsible for daily
operations of all assigned facilities, PSCs, mobile and in-office
phlebotomy. - - - - - - - - - - - ---- -Implements SOPs for
phlebotomy services in accordance with Quest Diagnostics
guidelines. - - - - - - - - - - - - ---- -Where applicable, ensures
all Federal, State & local licensure requirements are met, working
with the QA and Medical Director's offices. - - - - - - - - - - - -
- - ---- -Ensures all Laboratory testing QA/QC documentation is
complete and reviewed as required. - - - - - - - - - - - - ----
-Oversees safety, maintenance, and cleanliness of facilities
(including upgrades, repairs, etc.) - - - - - - - - - - - - ----
-Performs site visits at all assigned PSCs/ IOPs and mobile
phlebotomy sites and document findings. - Performs QA audits. Site
visits scheduled appropriately to provide adequate supervision. - -
- - - - - - - - - - - ---- -Relocate/open/close PSCs, IOPs and
RRLs. - - - - - - - - - - - - - - ---- -Oversees inventory process
for supervised facilities. - - - - - - - - - - - - - - ----
-Participates in the interview, selection and hiring of new
employees. - - - - - - - - - - - - - - ---- -Responsible for
training, coaching, supervision and development of staff. - - - - -
- - - - - - - - - ---- -Monitors on-going performance of employees;
provides corrective action and counseling as required. - Performs
mid-year and annual performance appraisals. - - - - - - - - - - - -
- - ---- -Holds regularly scheduled meetings for dissemination of
all information to staff. - - - - - - - - - - - - - - ---- -Ensures
all employees meet requirements for driving on company business. -
- - - - - - - - - - - - - ---- -Tracks/enters time/attendance of
employees. - - - - - - - - - - - - - - ---- -Prepares schedules
with minimal overtime for employees and floaters. Maintains
adequate coverage for all facilities. - - - - - - - - - - - - - -
---- -Prepares month-end reports. - - - - - - - - - - - - - - ----
-May perform training and onboarding of new Clients. - - - - - - -
- - - - - - - ---- -Investigates/resolves and responds to customer
complaints appropriately and effectively. - - - - - - - - - - - - -
- ---- -Responsible to ensure Quest improvement and/or
standardization initiatives are implemented. - - - - - - - - - - -
- ---- -Assists in preparation of annual budget for areas of
responsibility. - Maintain budget control throughout the year in
areas of responsibility. - - - - - - - - - - - - - - ----
-Supervisor participates to assure fiscal responsibilities of the
department are met. - This includes implementation of cost
containment programs, management of overtime, and participation in
standardization initiatives and needs assessment for capital
expenditures. - - - - - - - - - - - - - - - ---- -Participates on
process improvement teams, or other initiatives to meet management
objectives. - - - - - - - - - - - - ---- -Organizes and leads
projects both within the work group and with cross-functional
groups. May be required to give presentations and speak in groups.
- - - - - - - - - - - - - - ---- -Demonstrates and lives the Values
of Quest Diagnostics. - - - - - - - - - - - - - - ---- -All other
duties as assigned, within scope of the position. - - -
-Supervision Exercised: - Direct Supervision of 5 or more people
Qualifications:Education Preferred: - -Bachelor's degree or
equivalent years of progressive leadership experience
required.Customer service in a retail or service environment
preferred.Phlebotomy certification preferred. Required in
California.Work Experience: -2+ years prior supervisory experience
or demonstrated leadership experience5+ years' experience in
phlebotomy, laboratory or other healthcare environmentPhysical and
Mental:Extensive use of phone and PCProlonged standing/sittingFine
dexterity with hands/steadinessAble to lift up to 25 pounds; may
occasionally need to lift 40 pounds; carrying up to 15 pounds for
several minutes at a timeTalkingVision-requires constant mental
visual attention to
details.WalkingBalancingBending/KneelingPushing/PullingReaching/TwistingOther:
-Must be flexible and available based on staffing requirements;
weekends, holidays, on call and overtime.Must have valid driver
license and clean driving record.Demonstrates good organization,
communication, and interpersonal skills; is able to manage concerns
of patients and employees in a professional manner. - - Capable of
handling multiple priorities in a high volume setting.Proficient PC
skills including experience using MS Office applications. Must be
able to make decisions based on established procedures and exercise
consistent, independent, sound judgment. Must be able to manage
individuals in multiple geographies/locationsPosition requires
travel.req95681
Keywords: Quest Diagnostics, Reno , Supv Patient Services, Other , Reno, Nevada
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