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Welbe Advocate Assistant Training Specialist

Company: WelbeHealth
Location: Carson City
Posted on: June 23, 2022

Job Description:

At WelbeHealth, we make the impossible, possible for underserved seniors. We do this through utilizing and developing cutting-edge healthcare and well-being service products especially for seniors and their families. Now is your chance to join our talented team that delivers unparalleled creative healthcare, insurance, social support and more to seniors. We create senior well-being through our courage to love, pioneering spirit and shared intention. These values permeate everything we do. At WelbeHealth, youll help inspire that magic by enabling our teams to push the limits of healthcare and well-being experiences and create the never-before-seen!The Welbe Advocate Assistant Training Specialists main responsibility will be to facilitate training and support supervisor as needed. The Welbe Advocate Assistant Training Specialist will also serve as a SME in both operational processes and systems used by the Health Plan Services team and will ensure that the comprehensive training program is inclusive of any additional training on systems as applicable. This role requires strong customer service, program management, and communication skills as well as experience and understanding of training methods. The Assistant Training Specialist will collaborate with their supervisor, by providing feedback and ideas on improving our training methods and the overall training experience to promote WelbeHealth values, team culture and mission.**In Working with Us:**If youre looking for an opportunity to change lives and grow professionally, we want you on our team. Find the right opportunity for you and let us help you do what you love. Each day, we live out our company values: **our courage to love, pioneering spirit and shared intention.** In working with us, youll have+ **DIVERSITY** : Experience a culture where all employees are treated with respect and fairness+ **BENEFITS** : Health Coverage, Paid Parental Leave, 401K Match.+ **PERKS** : 17 days of paid time off in year one, 12 company holidays & 5 sick days+ **EQUITY** : Equity grants to all employees+ **GROWTH:** Career path advancement and leadership opportunities**Duties and Responsibilities:**+ Conducts and/or facilitates both routine and ad-hoc trainings for the Welbe Advocate Hub team.+ Assist in conducting knowledge checks, audits and/or quality assurance as part of the training program and deliver feedback to team members directly and/or to their supervisors.+ Provides feedback, ideas and assists supervisor with designing role-based comprehensive curriculum and training plans using industry and training best practices which include a current principle and a variety of training methods. These training plans and programs include both new hire programs and ongoing and ad-hoc training needs.+ Provides feedback, ideas and assist supervisor with developing processes for evaluation of training and program effectiveness and incorporates feedback into future design.+ Identifies learners who require additional support and provides feedback to training supervisor and partners with learners supervisor to provide that additional support and coaching.+ Under direction of training supervisor works with technology team to understand technology and system deployments and/or releases to understand impact to the team and assess what needs to be trained.+ Under direction of training supervisor works with Training & Development team to ensure that the training program is consistent and aligned with their standards and workscollaboratively to ensure that across teams, the training programs are structured in a way to make training effective.+ Strong connection to value of shared intention through teamwork and collaboration.+ Other duties as assigned.**Qualifications and Requirements:**+ High School Diploma or equivalency.+ Valid State Drivers License with a clean DMV record.+ Copy of recent Vehicle Insurance required.+ Minimum of two years experience as a trainer, corporate trainer, training specialist and/or similar role.+ Previous experience in facilitating training, public speaking and/or similar role.+ Previous experience working in healthcare as training specialist/systems trainer in a previous role preferred.+ Previous experience working with E.H.R. and contact center systems and platforms preferred.+ Outstanding customer service orientation in person, telephone, written.+ Excellent organizational and communication skills.+ Ability to manage multiple projects with high attention to detail.+ Ability to lead by example and motivate a team to deliver outcomes+ Ability to work independently with minimal supervision.+ Demonstrated ability to prioritize in a fast-paced environment.+ Experience and competency working with people from diverse backgrounds and cultures.+ Commitment to unlocking the full potential of our most vulnerable seniors.+ Bilingual (Spanish) preferred.**COVID-19 Vaccination Policy**At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all of our employees and proof of vaccination prior to employment is required.**Our Commitment to Diversity, Equity and Inclusion**At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Keywords: WelbeHealth, Reno , Welbe Advocate Assistant Training Specialist, Other , Carson City, Nevada

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