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Customer Care Operator-Silver Legacy-On Call-Variable Shift (Reno)

Company: Caesars Entertainment Corporation
Location: Reno
Posted on: January 16, 2022

Job Description:

JOB SUMMARY

Our callers are generally reaching us to plan fun times at one of our properties. Our agents are here to keep our callers happy while handling their reservations and answering questions.

ESSENTIAL DUTIES & RESPONSIBILITIES

* Answers inbound customer calls for reservations and general information on hotel rooms, amenities, events, shows, dining, our One Club loyalty program and related activities.
* Listen actively and collect information from callers while entering reservations directly into the appropriate reservation system.
* Actively sell features and experience of our properties; cross-sell options such as alternate dates and/or company hotels as dictated by availability.
* Confidently and enthusiastically present the features of our properties in a positive light, requiring staying updated on feature information provided by management.
* Consistently handle calls using quality standards and transactional procedures provided during initial and ongoing training.
* Work with callers to defuse complaints or conflicts, exercising poise, tact and balances judgment; escalating to supervisors as needed according to training.
* Interact with co-workers and callers in a professional and respectful manner, with a bias for teamwork and helping others.
* Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

* Agent performance centers on their ability to consistently make accurate reservations, form good habits with respect to published quality standards, follow procedures, take responsibility for keeping alongside of changes, and work with others in a constructive manner.
* Successful candidates will possess excellent listening skills and focus on positive customer service.
* Prior call center and front-line customer service experience is a preferred, as is experience with computers and/or data entry.
* High School Diploma or GED equivalent preferred.

PHYSICAL DEMANDS & WORK ENVIRONMENT

* Work is fast-paced and generally high-energy.Duties are primarily performed in an air-conditioned and well-lit office environment with several peer workstations arranged in close proximity.
* Ready in-person access to supervisor is always available to assistance.
* Requires ability to work for extended periods while seated at a desk using a telephone headset, telephone handset, and a personal computer (mouse, keyboard, monitor, peripheral card-entry device, etc.).
* Ability to read and type English clearly using a PC and occasionally paper.
* No significant lifting or carrying is required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

Keywords: Caesars Entertainment Corporation, Reno , Customer Care Operator-Silver Legacy-On Call-Variable Shift (Reno), Other , Reno, Nevada

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