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Processor/Customer Support/Weekends Off/Direct Hire

Company: Aerotek
Location: Reno
Posted on: January 15, 2022

Job Description:

Description:Support the complex / critical jobs on a daily basis with high personal diligence in carrying out work with primary focus on Compliance, Quality, Timeliness and ProductivityEnsure high level of integrity in self and team execution of tasksSupport conducting quality audits in time, ensure timely feedback to associates to improve quality, ensure errors are root caused, corrective and preventive actions are put in place by associate.Ability to front end learning sessions with Clients and train the teams. Quick learning and perfect change orientation ensure teams are get right inputs in right time.Effectively triaging the complex cases that need research and root causing, then working with internal and external parties complying to customer centric approach while strictly adhering to standard guidelines & work instructionsProactively communicate the progress on tasks, failures, resolution and status on timeFlexible and collaborative behavior in handling different tasks across the month to cater to changing workflow demands (month close, quarter close calendars etc.)Handle / Guide the team in managing escalations, expectations per timelines, for both customers and internal stakeholdersStrict adherence to Work Instructions, proactively think about potential failures down the line with changes and bring to the notice of leadership and ensure resolution on work proceduresSupport the teams to identify process improvements to reduce waste, improve quality & compliance for overall improved customer experience (both external and internal customers)Applications and system savvy to quickly adapt to changes in IT Systems. Design thinking to suggest UI / display parameter configuration to improve efficiencies and qualitySkills:Support, Customer service, Customer support, Call center, Data entry, Service, EmailTop Skills Details:SupportAdditional Skills & Qualifications:JOB KNOWLEDGE, SKILLS AND ABILITIES: Able to work for long periods sitting at their desk and staying focused on accomplishing the work required for the dayBasic understanding of sales operations, contract setup, contract workflows, billing and customer set up activities among other related processesPositive, proactive work ethicWorks well with othersGood communications verbal and writtenGood skills with keyboard, numeric entry, and use of a mouseAbility to learn prescribed Work Instruction and follow the steps required to perform their assigned workWillingness to let their leadership know when they do not understand a situation or action needed to get helpGood at maintaining required documentation or notes for the work performed.EDUCATION / WORK EXPERIENCE:Must have 1+ years of relevant work experience High school diplomaExperience Level:Entry LevelAbout Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Reno , Processor/Customer Support/Weekends Off/Direct Hire, Other , Reno, Nevada

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