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Front Desk Supervisor

Company: Lake Tahoe Resort
Location: South Lake Tahoe
Posted on: January 13, 2022

Job Description:

LAKE TAHOE RESORT HOTEL

Lake Tahoe Resort Hotel serves as South Lake Tahoe's only all-suite destination. Perfectly positioned at the base of Heavenly Mountain Resort and moments from world-class gaming, dining, ice-skating, golfing, shopping, hiking, biking, entertainment, and lake activities, Lake Tahoe Resort is the perfect home away from home for couples, families, adventure seekers and everyone in-between.

POSITION INFORMATION

The Front Desk Supervisor will assist in the supervision of the front desk staff to ensure guest service and operations meet standards. This position works the front desk as needed, trains staff, and responds to more complex questions and exceptions. Will organize, confirm, process, and conduct guest check-in/out, room reservations, requests, changes, and cancellations. Secure payment, and verify and adjust billing, activate and distribute room keys, process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.

Keywords: Lake Tahoe Resort, Reno , Front Desk Supervisor, Other , South Lake Tahoe, Nevada

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