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Customer Support Specialist

Company: ClearCapital.com, Inc.
Location: Reno
Posted on: November 22, 2021

Job Description:

"Wherever it leads, whatever it takes" is one of our core values that drives our customer support team. Our goal at Clear Capital is to consistently go beyond what is expected, working diligently to make our customers' lives easier by making their businesses run smoother. Every time you have contact with customers, you have the opportunity to improve their workday. As a Customer Support Specialist, you will resolve customer issues and requests on all Clear Capital products while building valued relationships. In this role you will have the opportunity to interface with business professionals from major lenders, Wall Street firms, Major Government Sponsored Entities, and Loan Servicing Organizations and be a part of a growing finance technology company. We offer flexible shifts seven days a week between the operating hours of 6:00 AM - 6:00 PM Pacific Time and a unique Hybrid Work Model. What you will work on * Foster positive customer relationships through day to day interaction * Respond to high priority voice and email requests * Provide status updates on orders * Monitor customer onboarding and process implementations * Facilitate order completion and correction * Work with other departments within the organization to help process workflow and ensure customer needs are met Who We Are Looking For * Nice, bright, and hard-working people * Excellent verbal and written communication skills * Demonstrated strong work ethic * Demonstrated ability to identify patterns and trends and proactively implement changes as needed. * Demonstrated ability to work in a team to handle day-to-day volume as well as spikes in volume * Self-motivated problem solver who can take ownership of tasks and assigned projects * Prior customer service experience is a plus * Real Estate industry experience a plus * Flexible scheduling, especially at times of peak volume * Ability to work additional scheduled hours when needed What You Can Expect * Competitive compensation and immediate contribution! * Inclusive benefits package offerings 401k plans and customizable benefits including dental, vision, medical, etc. for you and your dependents. * An innovative culture that understands the importance of quality of work over quantity. * Company supported and employee-driven ambassador groups that promote diversity, working on a hybrid schedule and philanthropy. * Learning and development programs to help advance your career and personal growth. What We Value * Wherever it leads, Whatever it takes! We believe in making the impossible possible! * Thrive personally, grow professionally?be happy! * Innovate, learn, lead- Knowledge and growth is never ending! * We believe in hiring nice people because anything is possible when you have the team's support. * Improving the lives around us- A smile could change the entire world. * Be the most trusted, respected, and loved real estate valuation company in the world. About Us. Clear Capital is a national real estate valuation technology company with a simple purpose: build confidence in real estate decisions to strengthen communities and improve lives. Our goal is to provide customers with a complete understanding of every U.S. property through our field valuation services and analytics tools, and improve their workflows with our platform technologies. Our commitment to excellence - wherever it leads, whatever it takes-- - is embodied by more than 1,300 team members across four brands (Clear Capital, Clario, CubiCasa, and REO Network) and has remained steadfast since our first order in 2001. Clear Capital is an equal opportunity employer. To all recruitment agencies: Clear Capital does not accept agency resumes. Please do not forward resumes to our jobs alias, Clear Capital employees, or any other company location. Clear Capital is not responsible for any fees related to unsolicited resumes. #LI

Keywords: ClearCapital.com, Inc., Reno , Customer Support Specialist, Other , Reno, Nevada

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