WIC Program Assistant I
Company: Community Health Alliance - Nevada
Posted on: November 22, 2021
Administrative Office - Reno, NV
Admin - Clerical
The WIC Program Assistant provides a broad range of support to the
Women, Infant and Children Program (WIC). This position is
responsible for providing front line customer service for clients
and administrative/clerical support to the program. This person
must do all activities in accordance with state and federal
Education and Experience: Minimally a high school diploma or GED.
Minimum 2yrs experience; previous WIC experience preferred. Must
complete the following courses and obtain certifications within
three years of hire: 1) Nevada State WIC Certified Professional
Authority course, exam and certificate, 2) Office Laboratory
Assistant training and certificate and 3) Certified Lactation
Educator course and certificate. Excellent written and verbal
communication skills. Experience with statistical reporting.
Demonstrated proficiency in computer applications to include Word,
Excel, and Access or equivalent. Bilingual (Spanish/English)
Role: Responsible for providing WIC services and the smooth
operation of all aspects of administrative support.
Incorporates AIDET into every client interaction (Acknowledge,
Introduce, Duration, Education, Thank).
Answers and screen telephone calls for the WIC program. Routes all
calls appropriately, making and following up on referrals when
Implements state and federal eligibility requirements for
participation in the WIC program. Including calculating income,
confirming residency, verifying identity and determining
Manages all general client issues and complaints. Proactively
handles situations that arise, as appropriate
Establishes and maintains efficient record-keeping and filing
systems. Classifies sorts and files transfers, postcards, records
and other documents in timely manner
Using critical thinking skills, maintains and accurate database for
program. Works with Nutrition Program Manager to update the
database as necessary to keep current and efficient.
Schedules client appointments in accordance with scheduling
guidelines to ensure optimal efficiency and customer service.
Periodically reviews clients charts to ensure all necessary
appointments are made and staged benefits are scheduled.
Works with staff to maintain supply inventories orders and stocks
supplies and ensures office equipment is in good working order and
office environment promotes productivity.
Ensures each WIC clinic has appropriate files and/or paperwork to
Maintains email correspondence in timely manner.
Maintains State and local logs including application list, transfer
requests, Taxi/bus vouchers, separation of duties, breast pumps and
others as assigned.
Oversees coordination of Cribs for Kids program including
maintenance of crib inventory, statistical reporting and scheduling
of crib classes.
Creates and coordinates client transfer system to ensure that
transfer-out requests are completed within 48 hours and transfer-in
requests are sent out as soon as possible.
Nutrition Education and Breastfeeding Support
Maintains current knowledge on general nutrition and breastfeeding
guidelines as specified by the State of Nevada, the Federal WIC
program and other reputable sources.
Incorporates behavioral change methodology into all nutrition
education contacts including, but not limited to, Nevada WIC CARES
and participant centered services (PCS).
Teaches a variety of nutrition education classes from curriculum
provided from the State of Nevada, WIC Nutritionist, WIC
Breastfeeding Coordinator or WIC Manager.
Encourages breastfeeding by promoting it as the optimal nutrition
source for infants and by providing mothers with the necessary
tools for success.
Obtains Office Laboratory Assistance (OLA) License within 1-year of
Passes the Nevada State WIC Competent Professional Authority (CPA)
exam within 2-years of hire.
Becomes a Certified Lactation Educator (CLE) within 3-years of
Utilizes knowledge of State of Nevada WIC policies and procedures
in performing all work duties.
Works as part of the WIC team to continually improve the quality of
Utilizes WIC CPA knowledge and skills in performing
anthropometrics, certifying WIC clients and providing nutrition
and/or breastfeeding education.
Utilizes knowledge of CHA policy and procedures, HIPAA, OSHA and
other regulatory agencies in performing all duties in work
Utilizes resources as needed to meet needs of the organization and
Patient Relationships/Quality of Service/Customer Service
Courteous, respectful and creates safe, clean environment for
clients and staff.
Ensures confidentiality of information.
Sets the example of exemplary customer service for both internal
and external customers.
Diligently works with co-workers to ensure client flow is efficient
Utilizes good time management skills to ensure all facets of client
care and WIC Program Assistant duties are completed in a timely
Double checks work to ensure accurate data entry and completion of
on-line chart from start to finish.
Schedules next appointment and/or staging date to ensure no lapse
Dependable and punctual attendance.
Flexible - willing to work at a different WIC site on short
Consistently meets deadlines related to projects, regulatory
requirements and Community Health Alliance/WIC policies.
Ensures reports, time sheets, etc are accurate and submitted on
Consciously follows through on requests and instructions in a
Peer/Co-Worker Relationships and Teamwork
Works to create and maintain good relationships with supervisors
Fosters working together as a team: dealing with and resolving
conflict in a timely, efficient and positive manner.
Develops and maintains good working relationships with the State of
Nevada, other WIC local agencies and community partners.
Contributions to Company and Community
Actively works to integrate clients with other Community Health
Alliance and/or community programs.
Attends department and division meetings in order to be an informed
Community Health Alliance employee.
Works with minimal supervision as a team member in a self-directed
environment, adhering to the mission and values of Community Health
Utilizes proper dress and grooming habits and always presents
Community Health Alliance in a positive light.
Represents Community Health Alliance in a positive, professional
manner effectively communicating the vision and mission of the
Community Health Alliance WIC program to the community.
Performs other duties as assigned.
Requires expeditious and accurate completion of duties to allow the
successful completion of individual and corporate goals
Follow-through and follow-up with time-sensitive information for
submissions, filing, and records retention
Maintain confidentiality of records and information in accordance
with HIPPA and Community Health Alliance (CHA) corporate
Communicate with immediate supervisor as to progress and/or issues
impeding progress for successful completion of any assigned
project, task and/or individual or corporate goals
Keywords: Community Health Alliance - Nevada, Reno , WIC Program Assistant I, Other , Reno, Nevada
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