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Customer Care Assistant

Company: Confidential
Location: Reno
Posted on: November 19, 2021

Job Description:

SUMMARY:
The Member Advocate I will be responsible for providing a positive experience for members via phone
and email. They will be responsible for ensuring requests are processed accurately and timely with
appropriate follow through. This individual is expected to meet departmental objectives by being a
responsive team member while using good judgment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles both incoming and outgoing calls in a Contact center environment
Demonstrate high level of Customer Service skills and professionalism when dealing with
members/employees/management
Establishes positive rapport with members
Maintains detailed records of Dealer and Member communications in database and/or shared
systems as required
Proficient in working various ancillary projects Continually reviews informational material
? Clearly communicates all Auto Programs including Promotions and Special Offers to members
? May conduct trainings to dealers on promotions and special offers
? May conduct post-purchase promotions surveys with members
? Adheres to all established policies and procedures
? May be required to work Contact Center Filter

Job Requirements:
QUALIFICATIONS
? Superior written and verbal communication skills
? Positive Attitude
? Solid work ethic
? Proficient in MS Office (Word, Excel and Outlook)
? Ability to learn quickly
? Excellent Comprehension skills
? Once training is complete, Quality Monitors scores must meet the min. standards of 95% or
above
? Must type a minimum of 35 wpm
? Must maintain an excellent Attendance & Punctuality record (see Attendance policy for details)

Keywords: Confidential, Reno , Customer Care Assistant, Other , Reno, Nevada

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