Tour Receptionist

• Graciously welcomes and checks-in the clients coming to a sales presentation.
• Obtains necessary information from client to ensure accurate segment assignment.
• Correctly assigns client to appropriate sales agent based on specific type/rotor.
• Prepares for scheduled tour arrivals through the preparation of survey sheets; assures owner information has been prepared in advance.
• Identifies which clients provided a “good faith deposit” and processes upon checking in for the tour
• Coordinates the sales line, properly assigning clients to sales agents and updates tour information.
• Updates and keeps track of all tour results and gifts provided.
• Refunds deposits.
• Reconciles good faith money.
• Prepares “Client Booked vs. Showed” reports for each tour wave in an accurate and timely manner.
• Updates tour information in Atlas specifically through check-in, agent assignment, tour credit. etc.
• Verifies tour information in Atlas is correct through the process of running reports and verifying data.
• Researches and prepares tour information for the following four (4) days based on wave, tour type and sales agent pre-assignment. Update and distribute report twice daily.
• Provides superior customer service in accordance with the Company DRIven to Excellence standards.
• Consistently practices the Meaning of Yes® and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
• Completes all required company trainings and compliance courses as assigned.
• Adheres to company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

• High School Diploma or equivalent.

• No prior experience or training required.
• No supervisory experience required.

• This position does not include any supervisory responsibilities.

LICENSE & CERTIFICATIONS

• This position does not require licenses or certifications.

• Must have an outgoing personality.
• Show a genuine interest in providing customers with a memorable vacation experience
• Able to take direction from management and adjust to company's needs.
• Basic typing skills.
• Excellent interpersonal and communication skills.
• Initiative and adaptability.
• Detail oriented.
• Computer proficiency in Microsoft Word, Excel and Outlook.
• Understand how to develop and implement business strategies.
• Ability to interpret and create policies, procedures and manuals.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Competent in public speaking.
• Performs well with frequent interruptions and/or distractions.