position works closely with the RTOC Team, Nursing Coordinators
(NAM), Triage Officer and Nursing Departments and willactas
clerical support responsible for coordination of throughput
logistics. This position works collaboratively with all nursing
units to coordinate patient transportation out of the hospital upon
discharge.This position requires telephone and prioritization
skills that build confidence and rapport with their RTOC Team,
nursing staff, and physicians.
position performs the following functions:
ability to handle multiple demands and prioritize accordingly due
to the complexity of tasks and demands at high-census
ability to be self-directed and escalate issues as
position must demonstrate a high standard of courtesy, performance,
diplomacy and respect for confidentiality.
Knowledge, skills &
philosophy consistent with the Renown Standards of Conduct and
models these standards.
to be diplomatic and communicate effectively in a team environment
during stressful situations.
anticipate customer needs, deal with the unexpected, establish
priorities, investigate and adjust performance style when
ensure all matter related to patient information are kept secured
meeting confidentiality compliance standards set by The Joint
Commission and HIPAA.
to follow verbal and written instructions.
to be flexible, includes the ability to prioritize and multitask in
a fast pace environment.
track of hospital census/and bed availability to include turnover
and patient flow
Communicates with RTOC Team, Charge Nurses and
Nursing Coordinators for proper placement of patients in beds
according to medical necessity.
EPIC EMR to monitor and prioritize cleaning and transport
Participation in Lean/transformational care teams to
improve functional process as it relates to improvement across the
Participates in departmental quality
75% of all scheduled staff meeting, unless
position does not provide patient care.