Housekeeping Supervisor @ Lake Tahoe Vacation Resort
Company: Diamond Resorts International
Location: South Lake Tahoe
Posted on: October 8, 2021
Under general supervision the
Housekeeping Supervisor is responsible for ensuring the highest
level of overall housekeeping services throughout the resort in
accordance with company policies and procedures, federal, state,
and local authority guidelines. Responsibilities include assisting
or managing, in the absences of the Housekeeping Manager, the
day-to-day planning, organizing, directing, and training and
developing team members.
Conducts pre-shift meetings and
reviews all pertinent information for daily activities, to include
but not limited to, departures, arrivals, and stayover scheduled
Assists in maintaining inventory
of all supplies pertinent to housekeeping and laundry departments.
Assists in monitoring annual
deep cleaning and carpet cleaning projects.
Ensures each room meets quality
assurance standards before being placed in the property management
system as clean and available through daily inspections of guest
rooms and public space using designated inspection
Assists in ensuring proper,
efficient, and timely communication channels are being maintained
with management interdepartmentally.
Maintains communications with
the Maintenance Department by providing a written work order or
entering into the Asgard system.
Ensures that all lost and found
items are bagged, tagged, logged into the Asgard system, and
secured for sixty (60) days, or as outlined by state
Coordinates with resort security
or designee with storage and disposal of Lost and Found
Assist in the training,
motivating and assisting of team members to ensure fair, consistent
and corrective action if necessary for team members in
housekeeping, public area, and laundry.
Responsible for ensuring the
cleanliness and organization of housekeeping vehicles and storage
Conducts weekly, monthly, and
quarterly inventories in a timely manner, according to policy, to
include maintaining desired par levels and recording of damaged and
Assist in maintaining a safe
Assist in ensuring all team
members have the tools necessary to perform their essential job
Maintains the highest standards
of professionalism when interacting with fellow team members,
members, owners and guests.
Completes time keeping for all
housekeeping team members in the absence of
Ensures department meets all
quality assurance standards in accordance with company
Completes all required Company
trainings and compliance courses as assigned.
Adheres to Company standards and
maintains compliance with all policies and procedures.
Performs other related duties as
A minimum of six (6) months of
experience in the hospitality, hospital, and home/office cleaning
A minimum of six (6) months of
supervisory experience in the hospitality and/or customer service
This position provides immediate
supervision to direct reports. Oversees and controls the work
performance of others in a close working relationship, often in the
same room or close proximity. A portion of the time may be
spent performing individual tasks similar to those performed by
direct reports. May participate in the interview, selection,
and training processes as assigned. May be responsible for
assigning work to direct reports, reviewing results in accordance
to policies and procedures, and providing recommendations to
This position requires the
capability to understand and follow both oral and written
directions as well as knowledge and usage of correct business
English and office practices. Must be able to communicate
effectively with others, analyze and resolve problems, maintain
effective working relationships, and interact successfully with
internal and external customers.
Specific skills and abilities
include, but are not limited to the following:
Operates office machinery (i.e.,
computer, copy machine, fax machine).
Computer proficiency in
Microsoft Word, Excel and Outlook.
Excellent customer service
Ability to take initiative and
effectively adapt to changes.
emergency situation and takes appropriate action.
Able to establish and maintain a
cooperative working relation.
Able to use sound judgment; work
independently, with minimal supervision.
Able to perform a
variety of duties, often changing from one task to another of a
different nature, with impending deadlines and/or established
Performs well with frequent
interruptions and/or distractions.
Please note that
Hilton Grand Vacations (HGV) acquired Diamond Resorts International
(DRI) as of August 02, 2021. If you apply to work at a
Diamond Resorts company you will be an applicant of a subsidiary of
HGV. A transition to HGV will occur as we integrate technology,
systems and branding but it will take time until our separate
operating systems, employment policies and benefits are fully
integrated. As a result, for a period of time, employees will
receive correspondence and messaging from Diamond Resorts as well
as from HGV and related entities.
US-California-South Lake Tahoe
Keywords: Diamond Resorts International, Reno , Housekeeping Supervisor @ Lake Tahoe Vacation Resort, Other , South Lake Tahoe, Nevada
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