PBX Operator @ Lake Tahoe Vacation Resort
Company: Diamond Resorts International
Location: South Lake Tahoe
Posted on: October 8, 2021
Under supervision, the PBX
Operator is responsible for providing the highest level of guest
satisfaction to members, owners and guests to ensure the continuous
delivery of hospitality, professionalism, and consistency while
handling all incoming telehone calls by screening, transferring,
and answering in a professional, timely, and efficient
Ensure proper standards of
hospitality are provided to all members, owners, and guests on
property and/or via telephone.
Ensure all pending arrival
information is accurate (i.e. check rates and prepare upcoming
arrival packets with necessary materials and
Answer and direct incoming
telephone calls in an accurate, efficient, and professional
Takes messages for members,
owners, and guests.
Log, deliver and monitor wake-up
Enter service request tickets,
dispatch housekeeping and engineering using radios, and follow up
with guests to ensure satisfaction within established
Post charges as received through
other departments (i.e. fitness center, housekeeping, logo shop,
Communicate with all internal
departments including PBX, housekeeping, engineering, and
Create, confirm, and cancel
Complete special projects;
stocking, listing items to be ordered, and daily bucket
May be required to perform
functions of a Front Desk Agent, including check in and out
members, owners and guests.
Completes all required Company
trainings and compliance courses as assigned.
Adheres to Company standards and
maintains compliance with all policies and procedures.
Performs other related duties as
- This position does not include
any supervisory responsibilities.
This position requires the
capability to understand and follow both oral and written
directions as well as knowledge and usage of correct business
English and office practices. Must be able to communicate
effectively with others, analyze and resolve problems, maintain
effective working relationships, and interact successfully with
internal and external customers.
Specific skills and abilities
include, but are not limited to the following:
Computer proficiency in
Microsoft Word, Excel and Outlook.
Excellent customer service
Proficient in time management;
the ability to organize and manage multiple
Ability to take initiative and
effectively adapt to changes.
Recognizes an emergency
situation and take appropriate action.
Able to establish and maintain a
cooperative working relation.
Ability to interpret and create
Able to use sound judgement;
work independently, with minimal supervision.
Able to perform a variety of
duties, often changing from one task to another of a different
nature, with impending deadlines and/or established
Competent in public
Performs well with frequent
interruptions and/or distractions.
Basic math skills.
Cash handling skills (the
ability to count currency, make and count back
Please note that
Hilton Grand Vacations (HGV) acquired Diamond Resorts International
(DRI) as of August 02, 2021. If you apply to work at a
Diamond Resorts company you will be an applicant of a subsidiary of
HGV. A transition to HGV will occur as we integrate technology,
systems and branding but it will take time until our separate
operating systems, employment policies and benefits are fully
integrated. As a result, for a period of time, employees will
receive correspondence and messaging from Diamond Resorts as well
as from HGV and related entities.
US-California-South Lake Tahoe
Keywords: Diamond Resorts International, Reno , PBX Operator @ Lake Tahoe Vacation Resort, Other , South Lake Tahoe, Nevada
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