District Manager, Field Repair
Company: Assurant
Location: Reno
Posted on: July 16, 2021
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Job Description:
Our team of In-Store Repair Technicians keep our customers
connected by engaging with them to explore device issues, repairing
mobile devices, and determining warranty adjudication. You’ll
lead a team of Technicians across 10-12 retail stores and be
responsible for establishing and maintaining operations for your
assigned store footprint; ensuring customer experience, quality and
productivity objectives are achieved. You’ll be responsible for inventory, expense control and
operating costs, technician coaching and training and other duties
as assigned. How are we different? We start you off with training so you can be an expert in device
repair and provide a superior customer experience Excellent compensation & benefits Medical benefits that begin on your first day Tuition reimbursement available after 6 months Exceptional paid time off And More!!! What you’ll do: Oversee operations and performance of repair operations across
retail stores in a geographic area Will be responsible for 10-12 store locations (requires 25% up
to 50% travel) Conduct regularly recurring meetings with In-Store Repair
Technicians Review store repair metrics and customer feedback data to
identify and create action plans to address performance
opportunities Drive repair operations and customer experience metrics by
motivating Repair Technicians, holding them accountable for
performance and behaviors and providing targeted feedback as
required Coach Repair Technicians on how to handle difficult and
complicated situations Conduct ongoing coaching sessions with Repair Technicians to
ensure culture, processes, and activities are aligned with
Assurant’s values Conduct quarterly operational store updates/report-outs Conduct monthly and quarterly business reviews with Sr. Leaders
to provide updates around overall store performance Develop and manage schedules within parameters to achieve
expense targets while maintaining required coverage of store
hours Maintain recruitment practices to ensure adequate staffing
levels in retail stores Skills & experience we need you to have: Bachelors Degree 3 years of experience with product service support or
troubleshooting electronics 5 years of face-to-face customer service experience 3 years of leading teams responsible for electronic repairs Knowledge of mobile devices and operating systems Strong oral and written communication skills Strong teamwork and collaboration skills Basic knowledge of Microsoft Office If this sounds like you or if you want to learn more,
apply to the job for the opportunity to talk to one of our
recruiters!Assurant is looking for qualified District Managers to
cover carrier retail (in-store) locations across the nation to fill
current and future openings
Keywords: Assurant, Reno , District Manager, Field Repair, Other , Reno, Nevada
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