Get on the fast track to a more rewarding career with National
Car Rental and Alamo Rent A Car - teams that are committed to
quality, innovation, customer satisfaction and employee
We are a multi-billion dollarindustry leader that is rapidly
expanding and growing. At National and Alamo, exciting careers and
opportunities are made possible, because how far you go is really
up to you. It's a fast-paced, people oriented business that offers
incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees
first. We know if we do this, success will follow - for both our
company and our employees.
National and Alamo at the Reno Airport has an exciting
opportunity for an Emerald Club Service Specialist! This Full Time
opportunity pays $12.25/hr and is located at 2001 E Plumb Lane,
Reno, NV 89502.
The Emerald Club Specialist is a role that focuses on ensuring
professional, superior, friendly and efficient customer service
specifically to the members of our loyalty program called the
Emerald Club. As an Emerald Club Specialist you are responsible for
greeting and fulfilling the needs of the Emerald Club members
including appropriate vehicle selection as determined by the
Emerald Club program guidelines, with speed and accuracy.
If you are a good problem solver with a strong focus on
providing superior, friendly, and efficient service then this role
may be for you!
As you are considering a position with Enterprise Holdings, we
invite you to learn more about our business. Today and every day
the safety and wellbeing of employees, customers and the
communities we serve is our top priority. For the latest on our
COVID-19 response,please click here
* Greet Emerald Club members as they arrive on the lot making
them feel valued and welcome and provide information in a
professional and courteous manner * Assist members with questions
and concerns and provide resolution as necessary * Review daily
game plan in preparation for Emerald Service delivery * Review
reservation manifest for special requests * Work productively with
shuttlers, service agents, return service specialists and managers
to ensure proper vehicle supply * Maintain clean, low mileage fleet
mix that meets Emerald Club requirements * Complete vehicle
inspections in accordance with priority guidelines * Ensure that
vehicle hangtags are completed correctly * Return failed inspection
units back to production for re-cleaning and service agent coaching
* Facilitate change of equipment (COE) vehicles or additional
equipment to meet customer's needs * Offer assistance with luggage
as needed * Document and communicate customer service issues to
management * Keep Aisle area organized and clean for ease of access
and appearance of the facility * Direct customers to the exit
booth, provide local directions, maps and return directions as
needed * Identify and communicate areas of opportunity for improved
Emerald Club service delivery
Equal Opportunity Employer/Disability/Veterans
* Must be at least 18 years of age * Must havea High School
Diploma or G.E.D.
* Minimum of 1 year face-to-face customer service experience
required * Must be authorized to work in the United States and not
require work authorization sponsorship by our company for this
position now or in the future.
* Must have a current and valid driver's license withno more than 2
moving violations and/or at fault accidents on driving record
within the past 3 years, and no drug or alcohol related convictions
on driving record within the past 5 years (i.e. DUI, DWI).
* Must be available to work the full-time schedule: *